Turning Feedback into Action: A Lesson in Improving and Sustaining Excellence in Veteran Care and Service
Published February 18, 2020
The challenge placed before the Martinsburg VAMC primary care leadership team was to identify targeted and effective ways to improve and sustain key Veteran experience performance metrics that feed into the VA’s national performance measurement system or S.A.I.L. (Strategic Analytics for Improvement and Learning Value).
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Turning Feedback into Action: A Lesson in Improving and Sustaining Excellence in Veteran Care and Service
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