Springfield Healthy Homes Asthma Program (SHHAP)
Published October 30, 2018
The Springfield Healthy Homes Asthma Program (SHHAP) implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma. The in-home asthma education provides the family an opportunity to engage with a Community Health Worker in areas such as understanding the differences in asthma medications and their proper use, maintenance of asthma related equipment, and identifying behaviors that can cause asthma exacerbations. This is partnered with a home assessment completed by a trained Healthy Homes Assessor that identifies known asthma triggers in the home (such as mold, mildew, and pests) followed by repairs as needed. Ms. Torres benefited from SHHAP and has become an advocate for the program among her family, friends, and neighbors.
Related content
-
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
Published June 25, 2024

As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Infrastructure & Governance
Beyond the Clock: Improving the Human Experience of Waiting in Healthcare
Published June 24, 2026
This white paper examines one of healthcare’s most persistent challenges: waiting. Grounded in insights from our Community Council and healthcare leaders from around the world, this report reveals the innovative ways organizations are addressing the experience of waiting. The findings suggest that organizations making the greatest progress are those reframing wait times through two interconnected
Learn more -
Infrastructure & Governance
Enhancing System-Level Quality Improvement through Patient-Inclusive Teamwork: A Review
Published November 12, 2025
Engaging patients in quality improvement (QI) initiatives offers significant advantages, including increased patient satisfaction, improved outcomes, and the integration of creative insights from patient perspectives. This review synthesizes findings from 14 peer-reviewed articles retrieved from PubMed and Google Scholar, focusing on patient-inclusive teamwork in healthcare settings. Despite the recognized benefits, patient involvement remains limited due
Learn more