The Power of Responsiveness: Impacting Patients’ Perception of Frequency of Nursing Care through a United Team of Caregivers
Published April 30, 2019
Addressing unit responsiveness using simple tools that encourage staff to be a part of the solution.
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Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
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Culture & Leadership
Brand YOU: Aligning Values to Build a Brand of Engagement & Strength
Published October 24, 2025
When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was critical. This PXLB explores how ECU Health used patient insights and the Brand YOU program to align employees with the new identity—reinforcing trust, loyalty, and a shared commitment to care.
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Culture & Leadership | Patient Family & Community Engagement
National Human Experience Movement Led by SOBREXP in Brazil
Published October 28, 2025
Complimentary – Discover the inspiring journey of Brazil’s National Movement in Human Experience, led by SOBREXP, the Brazilian Society of Patient Experience and Person Centered Care. Learn about the timeline, strategies, challenges, and key achievements that have shaped this groundbreaking effort to elevate the human experience. Speakers: • Carla Ledo, RN, MBA, CPXP | President,
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