Using Real-Time Surveys to Deliver Exceptional Patient Experiences with High Reliability
Published August 7, 2019
By identifying, quantifying, and addressing opportunities through real-time patient surveys, Northwell Health aimed to enhance the care experience for patients, families, and providers; increase brand loyalty; and prioritize areas for care delivery process improvement.
Related content
-
Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Published January 25, 2024
Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return
Learn more -
Innovation & Technology
Healthcare’s Renaissance to Digital Transformation
Published July 17, 2023
Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.
Learn more -
Innovation & Technology
Experiences of using Electronic Medical Records among Patients from Ethnic Minority Backgrounds: A Rapid Review
Published November 13, 2024
This study explores the experiences of individuals from ethnic minority backgrounds using electronic medical records (EMRs) and identifies strategies to improve the inclusivity and usability of EMRs, aiming to reduce the digital divide in their access and use. A rapid review of the literature was conducted using Medline, Embase, and CINAHL databases to identify relevant
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Using Real-Time Surveys to Deliver Exceptional Patient Experiences with High Reliability
$275.00
PURCHASE NOW