Case Study
Showing 49–64 of 81 results
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Linguistic Support to Improve the Patient Experience
Improving a communication barrier with patients.
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Culture & LeadershipListening & Reacting to New Moms: How real-time feedback can improve nurse communications and support individualized care in a post-partum unit
Using leadership rounding to address the needs of post-partum mothers.
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Innovation & Technology | Patient Family & Community EngagementListening to Patient Voices – Innovative Data Integrations to Achieve PX Excellence
Successful integration of standard processes and lean methodologies provide a strong basis for personalized patient care at Wellstar Paulding Hospital, but data-driven excellence requires ongoing evaluation and improvement efforts to maintain and exceed prior performance. With their eye on the Baldrige Award for Healthcare, Wellstar Paulding Hospital knew that their current digital rounding platform was not
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Patient Family & Community EngagementModernizing Student Volunteering
Do you want to know the secret to creating a vibrant and sustainable volunteer workforce? Faced with challenges from the changing demographics of its volunteers, Tampa General Hospital modernized its volunteer program by focusing on recruiting students. Through customized training designed specifically for youth, TGH has inspired a new generation of volunteers which has created
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Environment & HospitalityMusic in the Key of Hope: Music for Staff Wellness in a Metro-New York Pediatric Medical Center during COVID-19
Using Music Therapists to promote relationation and feelings of hope for patients, families and staff members.
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Infrastructure & GovernanceNarrative Visualization – Building Stories from Survey Responses
Simlifying the data from patient experience surveys.
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Culture & LeadershipOptimizing Patient and Family Involvement to Support a Maturing Cancer Center
How a PFAC co-designed Standford’s Cancer Center South Bay
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Staff & Provider EngagementOptimizing The Telehealth Patient Experience During COVID-19: Insights From an Expanded Telehealth Testing Model
Due to COVID-19. patients and physcians turned to telehealth for testing and guidance.
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Culture & LeadershipOwning the Moment: The Journey to Culture Change Across a Large Enterprise
The Beryl Institute sat down with senior leaders from VHA’s Patient Experience Office to learn about their journey to change organizational culture and restore trust with veteran patients.
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Environment & Hospitality | Quality & Clinical ExcellencePartnering to Reduce Falls: Keeping Patients Safe through Next Generation Technology
In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.
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Patient Family & Community EngagementPatient & Family Advisory Council Leader Workshop: Creating a Meaningful Experience on a Virtual Platform
Networking and shared learning in a virtual environment.
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Innovation & TechnologyPatient & Family Connections in a No Touch World
Facilitating human connections during a global pandemic.
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Environment & Hospitality | Staff & Provider EngagementPatient Experience Coaching in Ambulatory Care
Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its medical offices through observation and coaching of care teams. Learn how Patient Experience Coaches, a novel concept in ambulatory care settings, followed the patient journey through their clinics and identified improvement areas that focus on retention and recruitment of ambulatory care
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Infrastructure & GovernancePatient Navigation in Pediatrics: A Promising Practice for Eliminating Healthcare Disparities
Seattle Children’s Hospital launched a pilot program to demonstrate the efficacy of patient navigation in the pediatric healthcare setting.
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Patient Family & Community EngagementPFAC Panels for Maximum Patient Participation
Patient and Family Advisory Councils (PFACs) provide essential insights for enhancing patient experience metrics. However, challenges such as busy schedules and pandemic-related disruptions have hindered their effectiveness. In this case study, Rutgers Cancer Institute shares how its innovative solutions address these issues, ensuring patient feedback is actively sought and utilized to drive improvements.
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Environment & HospitalityPromoting Readmission Reductions at University of Pennsylvania Home Care
Readmissions reduction is a primary focus for the University of Pennsylvania (UPenn) Home Care team, specifically for the Caring Way Program.
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