Case Study
Showing 49–64 of 89 results
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Environment & Hospitality
Improving the Outpatient Infusion Experience with Virtual Reality
Published July 26, 2018
How VR can improve experience for infusion patients.
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Environment & Hospitality
Improving the Perioperative Experience for Autism Spectrum Disorder Patients
Published May 3, 2020
Listening to our patients’ families to enhance the preoperative environment.
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Environment & Hospitality
In-Language Communication Improves Patient & Family Experience
Published April 10, 2023
In this case study, a children’s hospital shares how a partnership with a language interpretation service company enabled their organization to better support the diverse languages of those they serve through improved communication.
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Innovation & Technology
Increasing Patient Safety with a Digital Hourly Rounding Solution
Published February 14, 2023
In this case study, read about how Bryan Medical Center moved from an outdated paper-based hourly rounding process to an innovative digital solution.
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Culture & Leadership
It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
Published March 25, 2024
This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
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Language Access Matters: Caring for Deaf and Hard of Hearing Patients During and Post COVID-19
Published September 1, 2021
Healthcare professionals wearing personal protective equipment is a barrier to deaf/hard of hearing patients who rely primarily on facial expression to assist with communication or the few who may lip-read
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Linguistic Support to Improve the Patient Experience
Published June 25, 2019
Improving a communication barrier with patients.
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Culture & Leadership
Listening & Reacting to New Moms: How real-time feedback can improve nurse communications and support individualized care in a post-partum unit
Published February 26, 2019
Using leadership rounding to address the needs of post-partum mothers.
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Innovation & Technology | Patient Family & Community Engagement
Listening to Patient Voices – Innovative Data Integrations to Achieve PX Excellence
Published July 27, 2021
Successful integration of standard processes and lean methodologies provide a strong basis for personalized patient care at Wellstar Paulding Hospital, but data-driven excellence requires ongoing evaluation and improvement efforts to maintain and exceed prior performance. With their eye on the Baldrige Award for Healthcare, Wellstar Paulding Hospital knew that their current digital rounding platform was not
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Patient Family & Community Engagement
Modernizing Student Volunteering
Published January 2, 2024
Do you want to know the secret to creating a vibrant and sustainable volunteer workforce? Faced with challenges from the changing demographics of its volunteers, Tampa General Hospital modernized its volunteer program by focusing on recruiting students. Through customized training designed specifically for youth, TGH has inspired a new generation of volunteers which has created
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Environment & Hospitality
Music in the Key of Hope: Music for Staff Wellness in a Metro-New York Pediatric Medical Center during COVID-19
Published June 1, 2020
Using Music Therapists to promote relationation and feelings of hope for patients, families and staff members.
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Infrastructure & Governance
Narrative Visualization – Building Stories from Survey Responses
Published July 26, 2018
Simlifying the data from patient experience surveys.
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Culture & Leadership
Optimizing Patient and Family Involvement to Support a Maturing Cancer Center
Published January 30, 2018
How a PFAC co-designed Standford’s Cancer Center South Bay
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Staff & Provider Engagement
Optimizing The Telehealth Patient Experience During COVID-19: Insights From an Expanded Telehealth Testing Model
Published July 30, 2021
Due to COVID-19. patients and physcians turned to telehealth for testing and guidance.
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Culture & Leadership
Owning the Moment: The Journey to Culture Change Across a Large Enterprise
Published November 15, 2022
The Beryl Institute sat down with senior leaders from VHA’s Patient Experience Office to learn about their journey to change organizational culture and restore trust with veteran patients.
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Environment & Hospitality | Quality & Clinical Excellence
Partnering to Reduce Falls: Keeping Patients Safe through Next Generation Technology
Published April 10, 2023
In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.
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