Case Study

Showing 49–64 of 76 results

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  Patient Family & Community Engagement

  Modernizing Student Volunteering

  Do you want to know the secret to creating a vibrant and sustainable volunteer workforce? Faced with challenges from the changing demographics of its volunteers, Tampa General Hospital modernized its volunteer program by focusing on recruiting students. Through customized training designed specifically for youth, TGH has inspired a new generation of volunteers which has created

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  Environment & Hospitality

  Music in the Key of Hope: Music for Staff Wellness in a Metro-New York Pediatric Medical Center during COVID-19

  Using Music Therapists to promote relationation and feelings of hope for patients, families and staff members.

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  Infrastructure & Governance

  Narrative Visualization – Building Stories from Survey Responses

  Simlifying the data from patient experience surveys.

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  Culture & Leadership

  Optimizing Patient and Family Involvement to Support a Maturing Cancer Center

  How a PFAC co-designed Standford’s Cancer Center South Bay

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  Staff & Provider Engagement

  Optimizing The Telehealth Patient Experience During COVID-19: Insights From an Expanded Telehealth Testing Model

  Due to COVID-19. patients and physcians turned to telehealth for testing and guidance.

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  Culture & Leadership

  Owning the Moment: The Journey to Culture Change Across a Large Enterprise

  The Beryl Institute sat down with senior leaders from VHA’s Patient Experience Office to learn about their journey to change organizational culture and restore trust with veteran patients.

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  Environment & Hospitality | Quality & Clinical Excellence

  Partnering to Reduce Falls: Keeping Patients Safe through Next Generation Technology

  In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.

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  Patient Family & Community Engagement

  Patient & Family Advisory Council Leader Workshop: Creating a Meaningful Experience on a Virtual Platform

  Networking and shared learning in a virtual environment.

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  Innovation & Technology

  Patient & Family Connections in a No Touch World

  Facilitating human connections during a global pandemic.

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  Environment & Hospitality | Staff & Provider Engagement

  Patient Experience Coaching in Ambulatory Care

  Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its medical offices through observation and coaching of care teams. Learn how Patient Experience Coaches, a novel concept in ambulatory care settings, followed the patient journey through their clinics and identified improvement areas that focus on retention and recruitment of ambulatory care

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  Infrastructure & Governance

  Patient Navigation in Pediatrics: A Promising Practice for Eliminating Healthcare Disparities

  Seattle Children’s Hospital launched a pilot program to demonstrate the efficacy of patient navigation in the pediatric healthcare setting.

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  Environment & Hospitality

  Promoting Readmission Reductions at University of Pennsylvania Home Care

  Readmissions reduction is a primary focus for the University of Pennsylvania (UPenn) Home Care team, specifically for the Caring Way Program.

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  Innovation & Technology

  QR Codes in the ED: A Digital Tool for Improving Experience

  Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to

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  Environment & Hospitality | Patient Family & Community Engagement

  Reimagining the Non-Clinical Patient and Family Environment

  So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new

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  Policy & Measurement

  Responding to the COVID Pandemic: Developing the “COVID-19 Safe” program to reduce the risk of transmission & increase patient and staff safety

  Supporting healthcare organization in their efforts to cope with the pandemic.

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  Infrastructure & Governance

  Springfield Healthy Homes Asthma Program (SHHAP)

  The Springfield Healthy Homes Asthma Program (SHHAP) implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma.

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