Narrative Visualization – Building Stories from Survey Responses
The aim of our project was to refine the raw survey data into a clear, concise one page document and sit down with the physicians and discuss the story or narrative that their survey responses are telling them. The approach of a visual narrative became a simple and safe way to discuss patient experience scores.
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Infrastructure & Governance | Staff & Provider Engagement
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Infrastructure & Governance | Policy & Measurement
A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
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Infrastructure & Governance
Patient experience in outpatient clinics: Does appointment time impact satisfaction?
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