Narrative Visualization – Building Stories from Survey Responses
Published July 26, 2018
The aim of our project was to refine the raw survey data into a clear, concise one page document and sit down with the physicians and discuss the story or narrative that their survey responses are telling them. The approach of a visual narrative became a simple and safe way to discuss patient experience scores.
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This grant-funded research report from The University of Texas Health Center at Houston offers the first national evidence on how physician–hospital integration models influence patient experience—especially during the COVID-19 pandemic. Analyzing six national datasets from 2019 and 2022, the study finds that tightly integrated models were associated with lower patient ratings and less resilience in
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This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
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