PFAC Panels for Maximum Patient Participation
Published September 23, 2024
Patient and Family Advisory Councils (PFACs) provide essential insights for enhancing patient experience metrics. However, challenges such as busy schedules and pandemic-related disruptions have hindered their effectiveness. In this case study, Rutgers Cancer Institute shares how its innovative solutions address these issues, ensuring patient feedback is actively sought and utilized to drive improvements.
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Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the introduction of term limits, revamped recruitment efforts, enhanced cross-generational digital presence, and
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My Husband Didn’t Have to Die: A Doctor Reflects on all that Went Wrong with Her Husband’s Care in One of the Nation’s Top Medical Centers
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The outcomes of complex care are never predictable. Despite this, reflecting on my husband’s care and his untimely death, I am certain that his fate would have been different with better communication, attention to detail, collaboration, and measures of curiosity, humility, and compassion.
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“Those boxes do not hold me”: Using Narrative Health Experiences Research to Learn from Patients and Care Partners Beyond Surveys
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Stories are fundamental to how we understand individual beliefs and experiences, as well as collective mindsets and institutional practices. Volunteered narratives are abundant, especially on the interweb. We in the health experiences research community, however, are challenged to develop effective, equitable approaches to moving beyond surveys by hearing and responding to not just dominant voices,
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events