Optimizing Patient and Family Involvement to Support a Maturing Cancer Center
This case study focuses on a brief overview of Stanford’s Cancer Center South Bay and the Patient and Family Advisory Council (PFAC) development and strengthening through organizational alignment to enhance the patient experience.
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Culture & Leadership | Patient Family & Community Engagement
Survivor Support Programs Strengthen Patient Experience
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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Culture & Leadership | Patient Family & Community Engagement
Culture & Leadership: The Impact of Patients and Families on Decision-Making
By Kelly Foran This is the fourth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
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Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
2pm ET / 1pm CT / 12pm MT / 11am PT – As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your
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