Owning the Moment: The Journey to Culture Change Across a Large Enterprise
Published November 15, 2022
The Beryl Institute sat down with senior leaders from VHA’s Patient Experience Office to learn about their journey to change organizational culture and restore trust with veteran patients.
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Culture & Leadership
Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
Published August 28, 2025
Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.
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Culture & Leadership | Staff & Provider Engagement
Change Leadership: Five Tactics to Make Best Practices Stick
Published June 11, 2026

Complimentary – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and
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Culture & Leadership | Staff & Provider Engagement
Connection Call: Build a Stronger Foundation for Patient Experience
Published August 20, 2026

Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Looking for a practical, flexible way to strengthen patient experience knowledge across your organization? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, to discover how Patient Experience 101 (PX 101) helps organizations build knowledge,
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