Patient & Family Connections in a No Touch World
Published October 6, 2020
This case study provides a description of programming options developed to respond to a public health crisis. Specific interventions are identified along with preliminary outcomes. It also discusses the disruption of human connection and patient isolation during the COVID-19 pandemic.
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Innovation & Technology
Examining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center
Published August 8, 2024
Providers and healthcare organizations have created novel ways of evaluating patients using telehealth. Patient volumes in urgent cares (UCs) and emergency departments (EDs) continue to climb, contributing to longer wait times and suboptimal patient and family experiences (PFEs).
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Published November 26, 2024
Complimentary – Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes
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Innovation & Technology
Game On: Growing a Gaming and Technology Program that Improves Patient Experience
Published July 17, 2025
In this learning bite, a dedicated Child Life Technology Specialist role helped one hospital safely expand gaming, VR, and tech resources for patient experience. By adding safeguards and better support, the program increased entertainment access, protected patient privacy, and boosted satisfaction for kids and families.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events