Patient & Family Advisory Council Leader Workshop: Creating a Meaningful Experience on a Virtual Platform
Published October 4, 2021
This case study shares how Children’s Mercy conducted its annual PFAC Leader Workshop via an online platform that was meaningful and appreciated by the participants and where participants felt the content was curated specifically for them.
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This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and
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