Patient & Family Advisory Council Leader Workshop: Creating a Meaningful Experience on a Virtual Platform
Published October 4, 2021
This case study shares how Children’s Mercy conducted its annual PFAC Leader Workshop via an online platform that was meaningful and appreciated by the participants and where participants felt the content was curated specifically for them.
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Culture & Leadership | Patient Family & Community Engagement
Ambulatory Care Community Connection Call – Rounding Best Practices
Published October 29, 2025
While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory
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Patient Family & Community Engagement
Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time
Published July 17, 2025

Northern Sydney Health District evaluated whether the Net Promoter Score (NPS) survey provided deeper insights of patient experience in the ED than an existing satisfaction survey. The study concluded that the NPS was statistically and clinically significant and is a recommended metric for measuring both patient satisfaction and experience in ED’s and other hospital settings.
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Patient Family & Community Engagement | Quality & Clinical Excellence
Partners in Healing: The Role of Family Advocacy in Care
Published May 5, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar highlights the vital role of Family Advocates as key members of the interdisciplinary care team. Participants will learn how Family Advocates provide peer support, facilitate communication, and offer emotional guidance to families during hospital admissions. Presenters will explore operational elements such
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