You Make a Difference (What Matters to You?)
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Based on key principles of person-centred care: Intelligent Kindness, What Matters to You? Civility Saves Lives, self-care, and active listening, Tommy shares insights from his own experience as a carer for his mum, Joan. You will be encouraged to reflect on how you can make your workplaces and systems more compassionate by asking, “What works well?” and “What can we do differently in the future?”
Speaker: Tommy Whitelaw, BCAh | Honorary Master, Open University | National Lead, Person Centred Voices | Health and Social Care Alliance Scotland (the ALLIANCE)
Learning Objectives:
-Explain how key principles of person-centred care can strengthen compassion and human connection in healthcare settings.
-Reflect on and identify practical ways to apply these principles to improve workplace culture, relationships, and systems by exploring what works well and what can be done differently moving forward.
Please note: This webinar will be presented live only and will not be recorded. A recording will not be available after the session. Alternate materials related to the topic will be shared with registrants following the webinar. Live attendance is required to earn PXE credit.
*Headliner webinars are complimentary.
Related content
-
Patient Family & Community Engagement
From Waiting to Welcoming: How Children’s of Alabama Elevated Pediatric ED Experience
Published March 1, 2026

Children’s of Alabama elevated its pediatric emergency department experience by using real-time feedback, activating surge capacity sooner, and creating sensory-friendly spaces to better support patients and families. These targeted efforts reduced Left Without Being Seen rates by more than half and led to top national performance among peer pediatric emergency departments.
Learn more -
Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025

Gabby Ceccolini, MS Healthcare Communication Specialist The Problem with Patient-Centered Care For decades, our healthcare system has poured time, money, and innovation into training doctors to communicate better; however, what if we are overlooking the other half of the equation? The term “patient-centered” began appearing in medical literature in the late 1980s. It wasn’t until
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
The Cost of Silence: Addressing Disenfranchised Grief in Healthcare
Published June 23, 2026
This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both patients and healthcare professionals. Through real-world stories and frontline insights, presenters will explore how acknowledging unseen grief can transform care experiences and strengthen human connection. Participants will learn how empathetic, developmentally appropriate care supports patients and families while also addressing the
Learn more