What are PXEs

Patient Experience Education credits (PXEs) are earned through participation in learning programs, professional activities, and events focused on patient experience in healthcare.

PXEs support Certified Patient Experience Professional (CPXP) and Certified Administrator of Volunteer Services (CAVS) recertification requirements and may also be applied toward CPXP exam eligibility.

They provide documented continuing education that supports ongoing professional development and credentialing requirements.

Earn PXEs

PXEs can be earned through participation in learning programs and professional contributions that advance the field of patient experience.

Using PXEs for Certification
Looking to use PXEs toward CPXP or CAVS renewal? Visit the CPXP or CAVS credential pages to learn how PXEs are applied toward recertification requirements.

How to Earn PXEs

Claim PXEs

PXEs are earned by participating in approved activities that meet patient experience education standards. Instructions for claiming credit are provided by the organization offering the activity.

After completing an activity, follow the instructions provided to claim your PXE credit and retain documentation for your records.

For step-by-step instructions on claiming PXEs or uploading credits to your profile, watch the tutorial.

Offer PXEs

Organizations may apply to offer Patient Experience Education (PXE) credits for programs that advance patient experience knowledge and practice.

How to Apply
To offer PXE credits, organizations must:

  • Complete the PXE Application for each program
  • Submit program details, learning objectives, and agenda
  • Provide presenter information
  • Disclose any relevant relationships, if applicable

Applications must be submitted at least 14 business days prior to the program start date. 

Review & Approval
All applications are reviewed by The Beryl Institute Credentialing Center to ensure alignment with PXE standards, including:

  • Relevance to patient experience
  • Clear learning objectives
  • Structured educational content
  • Absence of commercial promotion

Review Timeline
Please allow 10–14 business days for review of complete applications. Incomplete submissions or those requiring additional information may require additional time.

Late submissions may be reviewed at the discretion of The Beryl Institute and may incur an expedited review fee based on the scope and timing of the request.

 

Download the PXE Application

 

Fees
Invoices are issued upon approval and must be paid prior to final confirmation.

Fees are based on the number of PXEs requested and are applied progressively (not a flat rate):

  • 1–10 PXEs: $50 per PXE
  • 11–20 PXEs: $25 per PXE (above 10)
  • 21+ PXEs: $10 per PXE (above 20)

Example: 13 PXEs = (10 × $50) + (3 × $25) = $575

Fractional PXEs are rounded up to the nearest whole PXE for billing purposes.

Example: 6.25 → 7 PXEs

Documents

PXE Standards and Guidelines
PXE Application
PXE Disclosure Form

For additional questions, contact the Institute at 1.866.488.2379 or send an email to credentialing@theberylinstitute.org

Frequently Asked Questions