When Feedback Gets Real: Turning Insights into Action

In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability, and build a culture of learning and responsiveness.

Speakers:
-Michelle Guerin | Digital Producer, Main Line Health
-Jamie Rogers | System Director, Consumer Experience, Main Line Health
-Suzanne Smith | System Director, Patient Experience, Main Line Health

Learning Objectives:
-Recognize the value of unfiltered feedback as a source of insight into patient and staff experiences, rather than viewing it as criticism to avoid.
-Discover strategies to analyze and respond to candid comments in ways that drive meaningful, measurable improvements in care and service delivery.
-Develop a culture of transparency and responsiveness by using feedback to build trust, empower teams, and strengthen organizational accountability.

Non-members can purchase webinars at a cost of $49 each.