When Feedback Gets Real: Turning Insights into Action
11:00 AM PT / 2:00 PM ET / 7:00 PM London – In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability, and build a culture of learning and responsiveness.
Speakers:
-Jamie Rogers | System Director, Consumer Experience, Main Line Health
-Suzanne Smith | System Director, Patient Experience, Main Line Health
Learning Objectives:
-Recognize the value of unfiltered feedback as a source of insight into patient and staff experiences, rather than viewing it as criticism to avoid.
-Discover strategies to analyze and respond to candid comments in ways that drive meaningful, measurable improvements in care and service delivery.
-Develop a culture of transparency and responsiveness by using feedback to build trust, empower teams, and strengthen organizational accountability.
Non-members can purchase webinars at a cost of $49 each.
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events