Patient Experience 101 (PX 101) provides healthcare organizations with a flexible, facilitator-led learning program designed to build a shared foundation for patient experience excellence across the workforce. Through practical learning experiences, implementation resources, and ready-to-use tools, PX 101 helps organizations strengthen a culture of excellence by developing foundational patient experience knowledge, skills, and awareness.
Facilitated by your organization's leaders, educators, or designated team members, PX 101 can be adapted to meet the unique needs, structure, and goals of your care setting.
A practical guide to the PX 101 program, including session descriptions, learning objectives, implementation considerations, and flexible delivery options to help you adapt the program to your organization's unique needs.
View the Sample
Seven interactive learning sessions featuring presentation materials with embedded facilitator notes, participant handouts, discussion activities, and real-world scenarios designed to encourage reflection, engagement, and application.
Seven downloadable whiteboard videos (3-5 minutes each) designed to reinforce and summarize the key concepts from each PX 101 session. These videos can be used to support ongoing learning, refresh understanding, and reinforce learning beyond the classroom.
View the Preview
Session summaries, discussion prompts, reinforcement activities, recognition ideas, and practical tools to help leaders reinforce learning, facilitate meaningful conversations, and sustain patient experience principles beyond the classroom.
View the SampleDiscover how PX 101 can help create a shared foundation for patient experience excellence across your organization. Contact our team to schedule a demonstration and explore implementation options. Call 1.866.488.2379 or email pxu@theberylinstitute.org.
Frequently Asked Questions