BOK for LMS

Which BOK courses are available to purchase for my LMS?

Six courses are available to purchase for your LMS. You can find the list and description for each course here.

How does BOK for Your LMS work? 

BOK for your LMS is designed for healthcare organizations who already have a learning management system in place. Once a course is purchased, you will be provided with a SCORM file which is a traditional file used in LMS systems. You may need to partner with your organization’s LMS Administrator or IT Department to upload the SCORM file.

Once the file is uploaded, there should not be any additional steps to take before you can begin using the course. It may be worth consulting with your IT professionals before purchasing BOK for your LMS to ensure the SCORM file is compatible with your LMS. Please note: We do not customize the SCORM files or course modules for your organization. 

Is access to the modules indefinite or are there time limits and renewal fee associated with the purchase? 

Once you purchase and upload the SCORM file into your LMS, that version is yours to use indefinitely with no additional fees. We will periodically update courses as needed and make those updates available to you at an additional cost.

Can I preview an on-demand learning session?

Yes, you can preview The Experience Movement: From Foundations to the Future on-demand learning session here. This foundational course is offered as a complimentary session, intended as preview of the BOK on-demand course format. Some functionality has been removed in order to make this open access (specifically, the ability to bookmark your progress). 

For a limited time preview of a specific BOK for Your LMS module, contact pxlearning@theberylinstitute.org

Can my staff earn Patient Experience Continuing Education Credits (PXEs) by taking a BOK for Your LMS module?

Yes, you can apply for PXE credits through our sister organization, Patient Experience Institute. The Beryl Institute will provide a content outline for you to submit along with your PXE application.

Will my staff have access to the Institute's BOK Virtual Classrooms as part of the LMS package?

No, Virtual Classroom access is not included with BOK for Your LMS. Individuals interested in joining BOK Virtual Classrooms should consider participating in a BOK Certificate Program.

What would a pre and post implementation project plan look like? What associated metrics should we consider?

This is up to the individual organization purchasing BOK for Your LMS. For example, if the intention is to educate across all areas and roles, the metric might be focused on how many people in your organizations complete the module. If it is a targeted effort to improve scores in lower performing areas, the metrics would be related to those scores improving. The metric you choose would also depend on which module you choose and why.

CPXP Prep Course

How do I access the CPXP Prep Course?

Information on how to access your PXLearning account and coursework will be provided within one business day once registration is confirmed and payment is received.

How long will I have access to the CPXP Prep course?

The course will be accessible from the PXLearning site for one year from the date of enrollment regardless of your exam window.

Will completing the prep course guarantee that I pass the CPXP Exam?

While the CPXP Preparation Course provides a comprehensive review of the knowledge in the four domains of the CPXP classification system, completion of the course (as with any preparation method) does not guarantee a passing score on the CPXP Exam.

Is there a separate study guide available for the CPXP Exam?

The Beryl Institute does not have a study guide available for purchase. The CPXP Prep course includes a list of various resources that may aid in preparation. The Patient Experience Institute provides a CPXP Handbook that includes the full CPXP classification system and list of recommended references.

How do I join a study group?

There are three ways that you can participate in virtual study groups:

CPXP Prep Community: Institute members who purchase the CPXP Prep Course are added to the online CPXP Prep Community. This group allows members to ask questions, share resources, and engage in discussion with fellow CPXP candidates.

Study Sessions: Participants in the CPXP Prep Course can sign up to attend facilitated study sessions via Zoom. Content is not presented. Study sessions follow the same format allowing participants to:

• Discover preparation tips and exam insights from recent CPXP recipients
• Collaborate with fellow candidates on answers to your questions
• Share other helpful resources

Patient Experience Institute: PXI offers a work group for all CPXP candidates during each exam preparation window through which individuals in the upcoming test window can connect, share learning, and form study groups. This is included in your exam application fee and you will access to this resource upon approval of your application.

Is the CPXP exam fee included in the cost of the prep course?

Completion of the CPXP Preparation Course is not required to take the CPXP exam. The prep course does not include the cost to take the exam. To apply to take the exam, visit the Patient Experience Institute.

Is there a practice exam available for the CPXP Exam?

Patient Experience Institute offers an online CPXP practice exam for the fee of $50. The practice exam is available to any potential CPXP exam candidate and consists of 50 multiple choice questions that reflect the 4 domains of the CPXP exam.

Do you offer a group rate for CPXP Prep?

Groups of five (5) or more from one organization can receive $50 off the corresponding member or non-member price when purchased together on one invoice. 

How can I apply for the CPXP exam or recertify my CPXP designation?

The CPXP exam and certification is managed by the Patient Experience Institute. Please visit their site or contact them directly for questions regarding the exam, certification, and recertification.

What is the refund policy?

Since the CPXP Prep Course includes digital materials accessible from the PXLearning site, refunds will not be issued once you have logged into the site.

A cancelled registration may be eligible to receive a full refund less $50 for the service fee if the request is received in writing to The Beryl Institute at pxlearning@theberylinstitute.org within 14 days of registration as long as the registrant has not accessed the site. Cancellation requests received after 14 business days will not be refunded.

PX 101

What is PX 101?

PX 101 equips healthcare organizations with a foundational, easy-to-use educational toolkit to support and enhance your culture of patient experience excellence by building patient experience knowledge and skill for all employees across an organization. PX 101 provides materials and activities to facilitate discussions on what patient experience is, what to consider in ensuring the best experiences for all, and how all roles within a healthcare organization impact experience excellence.

Who Developed PX 101?

PX 101 is a community-inspired and developed resource. A number of patient experience community members participated in several focus groups offering suggestions on resource elements, content and format. It’s been thoughtfully designed based on instructionally-sound adult learning principles with content guidance provided by patient experience subject matter experts and users in the field (people like you and me).

What's included in PX 101

This educational toolkit provides up to 3.5 hours of customizable content tailored to your care setting, organization’s branding and culture. It is designed to be an in-person, facilitator-led educational offering along with several tools that can be used for reinforcement. This resource will enhance your patient experience journey and is not intended to be used in isolation or as a stand-alone resource. Linking the education to your overall patient experience efforts is critical to see the desired impact this resource offers. The toolkit consists of the following components:

• Resource Overview
• Classroom Sessions (7) – PowerPoints, Facilitator Notes, and Participant Handouts
• Reinforcement Whiteboard Videos (7) 
• Leader-led Reinforcement Activities (16)
• Introduction to Patient Experience 101 PowerPoint (Introduction for Leaders)
• Patient Experience 101 Guide for Leaders (Includes follow-up activities)

To help you get started, The Beryl Institute provides a 30-minute implementation session to support those preparing to deliver/facilitate PX 101. 

Who is PX 101 for?

This is a multi-faceted resource that you can use as part of an overall strategy to introduce, support or reinforce patient experience excellence in your organization. It is designed to be used in all types of facilities (hospital, acute care, physician practice, rehabilitation, hospice, etc.) and is appropriate for all team members throughout your entire organization (both clinical and non-clinical roles). The topics are suitable for new employees (e.g. new employee orientation) and experienced team members (e.g. annual education sessions). 

Do I have to be a member to purchase PX 101?

PX 101 is available to both members and nonmembers. While membership is not required, organizational members do receive additional savings with discounted pricing. 

 

When is the best time to implement PX 101?

Since this resource is not intended to be used in isolation or as a stand-alone resource, it can be used immediately to enhance your patient experience journey. Linking the education to your overall patient experience efforts is critical to see the desired impact this resource offers. We do recommend that you use the Introduction to PX 101 presentation as means to introduce PX 101 to your leadership prior to using.

How do I access PX 101 after purchase?

Once payment is received, please expect to receive an email with a document highlighting instructions and guidelines for downloading PX 101 from the PXLearning site.

Is there a specific order one must follow in leading the PX 101 sessions at an organization?

There are several ways you can present PX 101. The sessions are not numbered; therefore, they can be used individually or linked together in a series. The Resource Guide provides multiple recommendations and suggestions on use.

What are the customization capabilities of PX 101?

PX 101 provides up to 3.5 hours of customizable content tailored to your care setting, organization’s branding and culture. Each session includes options for customization. While each session PPT includes a copyright, permission is granted to customize the presentation by adding your organizational logo as desired. Icons in the Facilitator Notes suggest places where you have the option to customize the materials by adding or substituting your own model, framework or statistics. The materials provide guidance without demanding use of a single model; the goal is to support your patient experience efforts, not serve as a replacement for them.

Can I use PX 101 for onboarding staff?

Yes, PX 101 is ideal for orientation programs. See “Who is PX 101 for?”

Can the content be integrated into a learning management system (LMS)?

While the sessions are designed as facilitator led education and not formatted to be delivered as a stand-alone on-demand module(s), the file formats of the resources included are PDFs, PowerPoints and Word documents which can technically be uploaded into any LMS.

Who is best to lead and/or facilitate PX 101 at my organization?

Because PX 101 includes everything you need to successfully present the education and ensure consistency, you can involve multiple people in facilitating PX 101. Professionally developed PowerPoint slides guide the flow of the session, help the Facilitator stay on track, and provide a high level of visual interest. The Facilitator Guide (placed in the Notes section of the PPT for convenience) allows the Facilitator to focus on the presentation of the session and involvement of the participants and includes all key content, directions for exercises, timing, key questions and expected responses from participants. We recommend individuals who have some knowledge in your patient experience efforts and experience in facilitation as best suited to deliver PX 101.

Does the purchase of PX 101 include implementation or “train the trainer” support from The Beryl Institute?

To help you get started, The Beryl Institute provides a 30-minute implementation session to support those preparing to deliver/facilitate PX 101.

Does PX 101 offer Patient Experience Continuing Education Credits (PXEs)?

No, PX 101 is a multi-faceted resource that can be used in a variety of ways with the ability to customize many components, thus the resource is not eligible for PXEs. However, you can review the eligibility requirements and apply to offer PXE credit through the Patient Experience Institute. 

What is the refund policy for PX 101?

Since PX 101 is a digital toolkit of materials accessible using a link to download the materials from the PXLearning website, refunds cannot be issued once the access link is sent to you.