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Antiracism Skills to Elevate the Human Experience in Healthcare

...Advanced Practice Providers, Ambulatory Services Office of Advanced Practice Providers, University of Texas Southwestern Medical Center This interactive webinar will provide an opportunity for participant self-reflection and group interaction regarding...

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Caring Inclusively: One system’s commitment to experience and mental health for patients and employees alike

...in Northern California with over 53,000 employees, 14,000 physicians and advanced practice clinicians, 24 hospitals, 2,000 ambulatory clinics and eight behavioral health centers. Looking through the lens of Experience, I...

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The Ripple Effect: Together, We are a Growing Global Movement

...beyond the clinical encounter to all interactions and driving the outcomes we all aspire to, the video was a reminder that changing healthcare takes all of us together. Focusing on...

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Getting Diagnostic with the Patient Experience

...CG-CAHPS survey content. A key aspect of improving the patient’s experience is to diagnose and address the items that drive the experience. This session will explore the “hidden” aspects that...

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A Focus on the Person Experience

...psychosocial aspects that can have great influence on the experience of patients and families. This awareness, of the human needs of those receiving care, is central to all we have...

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A Strategic Perspective on the Patient Experience

...touching all aspects of the care continuum. My host, and Patient Experience Advisory Board member of The Beryl Institute, Jamie Markel, planned a day to see the various levels of...

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An Evolution of Experience

...for this and by setting an aspirational destination – the exceptional care experience. This journey was then built around three major steps: first, connect with and engage staff and providers,...

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An Unwavering Commitment to the Human Experience in Action

...efforts. Improvement efforts implemented on a poor foundation don’t seem to ultimately result in, let alone sustain the results many aspire to achieve. During my visit, I had the opportunity...

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Being Better Together: Creating High Reliability and Experience Excellence

...provides a structure for issue identification and mitigation that touches on all aspects of the organization in supporting the care and experience – safety, quality and service – of patients,...

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Creating the Foundation for an Exceptional Patient Experience

...efforts of these leaders. The significance of the event was that it included leaders from across functional areas from all aspects of the care continuum and brought them together to...

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