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An Integrated Approach to Patient Experience Performance

...a broad reach in impacting many areas in the organization. It has also done so by bringing voices from all aspects of the system to engage in the conversations driving...

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A Foundation of Hope: Engaging All Voices in Achieving Experience Excellence

...Advanced Pediatric Care, a newly opened ambulatory care center. It was clear from the start the level of excitement they had in having a chance to showcase the work they...

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Improving Outcomes and Experience in Behavioral Health through Community Partnership

...and natural light usage. Designed to put the “park” back in Parkland and with open spaces throughout, every aspect of the new hospital was thoughtfully planned to enhance the patient...

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Transforming Lives: A Journey of Compassion and Advocacy

...with CF have the opportunity to have advanced quality, specialized CF care.” An important aspect of the work is recognizing the need to address disparities and involve various demographics more...

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BOK Courses

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A Global Look at Improving Patient Experience

...positive patient experience. “The key to an effective effort,” said Janet Butterworth, Associate Director of Service Experience, “is to help people understand the connected nature of these critical aspects of...

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Each Person. Every Moment. Better Never Stops.

...that engaged a board member (and experience champion) in our discussion. This is a unique aspect of Virginia Mason’s Patient Relations and Service Team. They purposefully and actively engage champions...

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The Power of Community

...patient experience improvement to the forefront. Yet these three days encompass all we aspire to be as the global community of practice and premier thought leader on improving patient experience....

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The Power of Gathering

...in experience work and something we continue to both work to elevate and truthfully aspire to in our own actions via the Institute every day. What it underlines is that...

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Intrapersonal and Interpersonal Skills for Antiracism and Advancing Health Equity

Jaime Harry, MSW, LCSW | Licensed Clinical Social Worker and Wellness Program Liaison, University of Texas Southwestern Medical Center Laura A. Kirk, MSPAS, PA-C, DFAAPA | Assistant Director of Advanced...

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