An Integrated Approach to Patient Experience Performance
...a broad reach in impacting many areas in the organization. It has also done so by bringing voices from all aspects of the system to engage in the conversations driving...
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...a broad reach in impacting many areas in the organization. It has also done so by bringing voices from all aspects of the system to engage in the conversations driving...
...Advanced Pediatric Care, a newly opened ambulatory care center. It was clear from the start the level of excitement they had in having a chance to showcase the work they...
...and natural light usage. Designed to put the “park” back in Parkland and with open spaces throughout, every aspect of the new hospital was thoughtfully planned to enhance the patient...
...with CF have the opportunity to have advanced quality, specialized CF care.” An important aspect of the work is recognizing the need to address disparities and involve various demographics more...
...positive patient experience. “The key to an effective effort,” said Janet Butterworth, Associate Director of Service Experience, “is to help people understand the connected nature of these critical aspects of...
...that engaged a board member (and experience champion) in our discussion. This is a unique aspect of Virginia Mason’s Patient Relations and Service Team. They purposefully and actively engage champions...
...patient experience improvement to the forefront. Yet these three days encompass all we aspire to be as the global community of practice and premier thought leader on improving patient experience....
...in experience work and something we continue to both work to elevate and truthfully aspire to in our own actions via the Institute every day. What it underlines is that...
Jaime Harry, MSW, LCSW | Licensed Clinical Social Worker and Wellness Program Liaison, University of Texas Southwestern Medical Center Laura A. Kirk, MSPAS, PA-C, DFAAPA | Assistant Director of Advanced...