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Showing 49–64 of 73 results
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Innovation & TechnologyRiver’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
Learn about specific process improvement and communication methods used to create and foster a service-minded culture an how in-room technology is used to deliver a high-touch experience.
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Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider EngagementSignals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
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Innovation & Technology | Staff & Provider EngagementStrategically Implementing Virtual Care to Improve the Patient and Provider Experience
Hear strategies to adopt, and pitfalls to avoid, for optimal virtual care implementation across a healthcare system to the benefit of patients and providers.
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Culture & Leadership | Innovation & TechnologySystemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators
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Patient Family & Community EngagementThe Art and Science of Leadership Rounding
Katie Haifley, CPXP, Co-founder COO/CMO, Nobl Health shares how leadership rounding on patients can have a profound impact on a patient’s experience when a leader builds a relationship with the patient based on empathy, respect and trust.
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Staff & Provider EngagementThe Critical Integration of Patient Experience and Employee Experience
Learn how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
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Innovation & Technology | Patient Family & Community EngagementThe Future of Healthcare Is Mobile: Get Insights from Research
Learn about the role of mobile patient engagement, including other learnings from the survey like the most used and desired mobile features and the biggest challenges organizations face when launching digital solutions.
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Innovation & Technology | Patient Family & Community EngagementThe Future of Patient Experience: Creating a Predictive Algorithm
Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time.
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Environment & Hospitality | Innovation & TechnologyThe Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients, families, and
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Culture & Leadership | Staff & Provider EngagementThe Importance of Patient and Peer Feedback to Staff Recognition
Explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and emotional wellness are preserved.
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Innovation & TechnologyThe Journey to a Standardized System-wide Patient Engagement Platform
Discover an integrated health system’s process to standardize a patient engagement platform.
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Patient Family & Community Engagement | Staff & Provider EngagementThe Relationship Between Nurse Satisfaction and Patient Experience
What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
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Environment & Hospitality | Patient Family & Community EngagementThe Sunrise Association Wheels Up! Program: Bringing the Joys of Childhood to Hospitalized Cancer Patients
It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings since 2006. Faced with COVID lockdowns, the Sunrise Association developed the Wheels
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Innovation & TechnologyThe Weight of Responsibility: Using AI in the Patient Experience
Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights
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Staff & Provider EngagementUsing Patient Kudos to Improve Employee Engagement and to Build a Culture of Appreciation
Explore strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.
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