The Critical Integration of Patient Experience and Employee Experience
Brett Brende, Vice President of Customer Engagement for Healthcare at SMG, shares how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
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Staff & Provider Engagement
Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments
Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while also reducing workplace violence. Clinical staff must work alongside non-clinical teams to create a supportive network. These collaborations ensure a holistic approach to patient care, ensuring timely support when an individual is in crisis. This learning bite shares techniques for collaborative
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Staff & Provider Engagement
Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
This webinar looks at the tangible practices healthcare organizations are putting in place to care for their workforce to ensure their well-being. A panel of presenters will each share a case study from their organization, having faced this opportunity head-on. Their stories reflect the collective voices of the patient experience community, especially those who are
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Culture & Leadership | Staff & Provider Engagement
Aligning Volunteer Programs with the Changing Landscape of Healthcare
Volunteerism in healthcare is an ever-changing landscape that requires assessment and realignment to ensure programs and needs within the health system remain relevant. In this session, participants will learn how to proactively participate in health system goals, the process for assessing and tracking their program efficacy, and how to align volunteer impact directly to the
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