The Critical Integration of Patient Experience and Employee Experience

Brett Brende, Vice President of Customer Engagement for Healthcare at SMG, shares how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
Related content
-
Staff & Provider Engagement
Physician PX Scorecards: Motivating with Transparent Comparisons
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program for providers at NewYork-Presbyterian. This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
Learn more -
Staff & Provider Engagement
The Benefits of Partnering a Physician with Patient Advocacy
Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as seen at Ochsner Health. This innovative collaboration fostered transparency, enhanced communication, and strengthened trust between physicians and patient advocates. By valuing perspectives from both sides, the new partnership led to improved experiences for patients, families, and healthcare providers alike. Interested in
Learn more -
Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
Learn more