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Showing 1–16 of 71 results
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Infrastructure & Governance3 Keys to Increasing Appointments in 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost revenue while also improving patient engagement and outcomes.
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Culture & Leadership5 Patient Experience Secrets from Leading Brands Outside Healthcare
Jason Macedonia, VP Healthcare and Patient Experience, InMoment, shares 5 common themes that award-winning brands implement when it comes to customer experience. Each of these themes and best practices can be applied to healthcare to take your patient experience programs to the next level.
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Innovation & Technology5 Things to Know About the Future of AI in Experience
Discover the transformative potential of Artificial Intelligence (AI) in healthcare. Join Qualtrics, a leader in experience management, as they explore the remarkable impact AI will have on healthcare. Gain valuable insights into how AI will impact patient care, streamline operations, and drive efficiency in healthcare through an ethical lens. Whether you are a healthcare professional,
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Staff & Provider EngagementA Case Study in Operationalizing Branding and Culture at Dignity Health’s Mercy Medical Group
Rebranding organizational culture.
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Innovation & TechnologyA Digital-first Strategy to Engaged Patients and Improved Outcomes
What role can technology play in meeting patient expectations?
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Innovation & TechnologyA More Human Way to Listen, Understand, and Improve
Join NRC Health and Hackensack Meridian Health in this webinar and learn how to make healthcare experiences more human for everyone. Liz Paskas, SVP, Chief Patient Experience & Performance Improvement Officer of Hackensack Meridian, will share how the organization is leveraging emerging technologies and modern techniques to create a more holistic picture of their patients,
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Innovation & TechnologyAdapt Quickly and Build Connections through Telehealth
Explore the challenges, opportunities, and best practices to enable strong communication and patient experience in the virtual healthcare space.
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Culture & Leadership | Patient Family & Community EngagementAdapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their
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Innovation & TechnologyAddressing the Failure Points in Care Coordination: Ways to Redefine Patient Engagement For Today’s Consumer
Via interoperability, data sharing, and envisioning/embracing the “healthcare mosaic,” a coordinated experience delivering better outcomes and experience for all stakeholders is within our grasps.
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Culture & Leadership | Staff & Provider EngagementAligning Volunteer Programs with the Changing Landscape of Healthcare
Volunteerism in healthcare is an ever-changing landscape that requires assessment and realignment to ensure programs and needs within the health system remain relevant. In this session, participants will learn how to proactively participate in health system goals, the process for assessing and tracking their program efficacy, and how to align volunteer impact directly to the
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Innovation & Technology | Patient Family & Community EngagementAre You Listening? Unlocking Conversational Data to Enhance the Patient Experience
Learn how and why conversational data is a gold mine for improving patient experiences, how this data can be accessed, and methods to translate analysis into action.
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Staff & Provider EngagementAsking for Help is a Sign of Strength
Scott Majewski, Group Manager, ImageFIRST, shares ways to address clinician and staff stress through a combination of open communication, support resources and calming environments.
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Innovation & TechnologyBuilding The Foundation – Volunteer Services Process Improvement for Better Patient Experience
Learn how to document your current state for process improvement and identify performance pain points in your onboarding process in your Volunteer Department.
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Staff & Provider EngagementBurnout Tune-up: Help Your Staff by Empowering Patients
Learn practical ways—from no tech to high tech—you can better help your staff so they can better help your patients.
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Culture & LeadershipCreating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
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Culture & Leadership | Patient Family & Community EngagementCrushing Complexity: The Evolving Business of Healthcare
No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this presentation takes
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