5 Patient Experience Secrets from Leading Brands Outside Healthcare
Published July 27, 2020
Jason Macedonia, VP Healthcare and Patient Experience, InMoment, shares 5 common themes that award-winning brands implement when it comes to customer experience. Each of these themes and best practices can be applied to healthcare to take your patient experience programs to the next level.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
Learn more -
Culture & Leadership | Infrastructure & Governance
Experience Management Everywhere
Published May 15, 2025

Complimentary – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this
Learn more -
Culture & Leadership
Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
Published December 9, 2024

By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
Learn more