Asking for Help is a Sign of Strength
Published September 20, 2021
Scott Majewski, Group Manager, ImageFIRST, shares ways to address clinician and staff stress through a combination of open communication, support resources and calming environments.
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Staff & Provider Engagement
Physician Empathy: Improving Patient Experience through Listening and Understanding
Published December 22, 2025
By Jackie-Meyers Thompson Question: “Doctor, my back is hurting. It started about two weeks ago and hasn’t let up. Do you know what could be causing this?” Answer: “You know you’re overweight don’t you? That could cause the back pain you’re complaining about” This patient portal exchange certainly leaves a lot to be desired when
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Staff & Provider Engagement
Building Collaboration Through a Volunteer Liaison Program
Published October 1, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Discover how a Volunteer Liaison Program can transform your volunteer strategy by strengthening collaboration between staff and volunteers. This session introduces a structured model that empowers staff to serve as liaisons, improving communication, supervision, and alignment with departmental goals. Attendees will explore methods
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Staff & Provider Engagement
Changing Myths into Truths: Dispelling Physician Misconceptions on Patient Experience
Published November 12, 2025
Patient experience work can be viewed by some physicians as outside their scope of practice and therefore the responsibility of non-medical providers. Assumptions may also be made by providers about what patient experience work is and is not. These myths can make it difficult to pursue meaningful patient experience related work that is in fact
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events