Learning Bite

Showing 17–32 of 145 results

Policy & Measurement

Comfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services

Alice Kinsler, Manager, Therapeutic Arts and Holistic Service at Concord Hospital, explains how they are able to demonstrate that they can help reduce costs in symptom management, incidence of delirium, and burden on nurses with therapeutic arts and holistic services.
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Culture & Leadership

Committing to Eliminating Disparities in Healthcare

Jennifer Carron, Patient Experience Officer of BJC Health Systems and Member of the Standing Committee on Equity and Inclusion at The Beryl Institute, discusses the importance of personal reflection and the commitment to expanding Diversity, Equity and Inclusion (DEI) efforts.
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Staff & Provider Engagement

Compassion Fatigue Prevention

Lou Lacey, LPC, Director of Emotional Wellness at Children’s of Alabama, discusses how healthcare workers committed to experience excellence know to expect a certain amount of compassion exhaustion and shares ways professionals can keep joy alive by living a life of service to others.
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Patient Family & Community Engagement

Compassion Rounds

Jeff Cousins, member of The Beryl Institute’s GPFAB and Family-Centered Care Consultant, AdventHealth shares how his organization uses Compassion Rounds to provide emotional and spiritual support to families and caretakers during difficult hospital stays.
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Environment & Hospitality

Connecting Leader Skills with Performance Improvement

Evelyn Nodal, MPH CPXP, Principal Consultant, National Care Experience with Kaiser Permanente, shares how human-centered design principles guided their work in improving their patient experience metrics and staff connection.
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Coproducing Improved Experience with Patients

David McNally, Head of Experience of Care at NHS England, discusses how patients can be actively involved in quality improvement and shares how the heart of coproduction is a genuine partnership built on mutual respect and equal contributions.
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Staff & Provider Engagement

Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served

In this Learning Bite, Hartford Healthcare shares its journey to a culture change to mitigate workplace violence. The system-wide program, “Mutual Care Mutal Respect,” TM mandates a caring environment based on shared responsibility between colleagues, providers, patients, and visitors. Learn how this journey has created healthcare experiences where people feel respected and cared for.
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Environment & Hospitality

Creating a Culture of Excellence in Long-Term Care

Alla Borsen, LS, MLS, Senior Director Guest Experience at ArchCare at Mary Manning Walsh shares a number of strategies you can use to help residents feel comfortable in their care and enjoy a better quality of life to ultimately create a culture of excellence.
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Patient Family & Community Engagement

Creating a Process for Patient-Family Members to be a Part of Your Improvement Work

Ann Hagensen, RN, Project Manager, Patient Relations & Service and Kathy Leicester, Patient and Family Volunteer, Virginia Mason Medical Center, share three components of wisdom regarding equal partnerships with patients and families.
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Patient Family & Community Engagement

Creating a Safer and Better Experience for Behavioral Pediatric Health Patients

Alexie Puran MD, MS, FACEP, FAAP, CPXP, NYC Health + Hospitals discusses Behavioral Health Associates (BHAs), and how the incorporation of this new staff position has led to improvements in the care experience for psychiatric patients who board in the Pediatric ER.
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Culture & Leadership

Creating Dream Teams to Enhance the Patient Experience

Shola Richards, Director of Training, UCLA Health, discusses nine characteristics of how to improve the patient experience with high-functioning teams and shares tools for developing specialized team building training that has the potential to foster meaningful change and lead to a sustainable culture shift in your organization.
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Staff & Provider Engagement

Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments

Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while also reducing workplace violence. Clinical staff must work alongside non-clinical teams to create a supportive network. These collaborations ensure a holistic approach to patient care, ensuring timely support when an individual is in crisis. This learning bite shares techniques for collaborative
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Staff & Provider Engagement

Deescalation Strategies for a Challenging Healthcare Environment

Linda Van Der Voort, Director of Patient Relations at White Plains Hospital shares the importance of deescalation and strategies to consider when in a challenging healthcare environment.
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Culture & Leadership

Defining the Patient Experience

Jason Wolf, President of The Beryl Institute, elaborates on the definition of patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
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Culture & Leadership

Designing the Healthcare Experience

Mark VanderKlipp, Founding Partner at Connect_CX, shares his thoughts on how the role of Healthcare Experience Design can enable staff to consistently deliver and empower patients to confidently navigate their healthcare experience.
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Innovation & Technology

Discover How Technology Can Add Value to Patient Experience

No real-time feedback? Lagging indicators? Cumbersome solutions? If these challenges sound similar to the ones you face in your hospital to learn about your patients’ experiences of care, this learning bite will introduce you to ways technology can help. Discover how using the right solution can streamline your patient data collection, more efficiently assess their
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