Defining the Patient Experience
Published October 1, 2014
Jason Wolf, President of The Beryl Institute, elaborates on the definition of patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Ambulatory Care Community Connection Call – Rounding Best Practices
Published October 29, 2025
While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory
Learn more -
Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection? Join this webinar to explore practical strategies for breaking down silos and
Learn more -
Culture & Leadership | Staff & Provider Engagement
Reigniting Frontline Culture Through Service Behaviors
Published March 10, 2026
Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach boosted patient experience ratings and courtesy scores while strengthening leadership and team
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events