Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served
Published December 13, 2023
In this Learning Bite, Hartford Healthcare shares its journey to a culture change to mitigate workplace violence. The system-wide program, “Mutual Care Mutal Respect,” TM mandates a caring environment based on shared responsibility between colleagues, providers, patients, and visitors. Learn how this journey has created healthcare experiences where people feel respected and cared for.
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At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
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Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Compassion and Empathy as a Strategic Intent
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Complimentary – Compassion and empathy, often treated as optional “soft skills” in healthcare, are recast as essential strategic capabilities that shape how care is designed, delivered, and led. Drawing from neuroscience, psychology, organizational science, and lived experience, we will discuss how empathy is a perceptual skill and compassion is empathy in action; both are measurable,
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Nurses’ Perceptions of Medical Services in Acute Care Hospitals in the Post-COVID-19 Era
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Purpose: This study aimed to clarify nurses’ perceptions of healthcare services in acute care hospitals. Methods: A cross-sectional, anonymous, web-based questionnaire was conducted using SurveyMonkey. Participants were selected using convenience sampling. The survey included questions about the participants’ basic attributes and the 22-item M-SERVQUAL scale (a modified multiple-item scale for measuring consumer perceptions of medical service quality). Data
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- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
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Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served