Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served
Published December 13, 2023
In this Learning Bite, Hartford Healthcare shares its journey to a culture change to mitigate workplace violence. The system-wide program, “Mutual Care Mutal Respect,” TM mandates a caring environment based on shared responsibility between colleagues, providers, patients, and visitors. Learn how this journey has created healthcare experiences where people feel respected and cared for.
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Infrastructure & Governance | Staff & Provider Engagement
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published November 20, 2025
Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
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Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
Published July 23, 2025
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
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Staff & Provider Engagement
PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders
Published March 26, 2026
By Breanna Fuller BJC Medical Group At BJC Medical Group, our PX Champions program is an extension of our small team, enabling us to more effectively impact the more than 200 practices we support through virtual meetings and team activities. We ended 2025 by working towards creating exceptional experiences for patients and building a strong,
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