Creating Dream Teams to Enhance the Patient Experience
Shola Richards, Director of Training, UCLA Health, discusses nine characteristics of how to improve the patient experience with high-functioning teams and shares tools for developing specialized team building training that has the potential to foster meaningful change and lead to a sustainable culture shift in your organization.
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Culture & LeadershipCreating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
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Culture & LeadershipTake a Seat! Effective Communication Strategy to Improve Patient Experience
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementIncivility in Healthcare: COVID Chaos and Steps to Provide a Positive Solution
Linda Robinson, MSN, RN, CPXP | VP of Clinical Excellence, MDM Healthcare The COVID-19 pandemic has mentally and physically strained hospitalized patients, their families, visitors, healthcare workers, and the overall healthcare system. The combined vulnerabilities have intensified all hospital interactions and compounded an already rising workplace incivility and violence problem in healthcare. Join this webinar
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events