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  • Human Experience
    • Column One
      • PX Pathway
        • Guiding Principles
        • Experience Framework
        • Transform HX
    • Column Two
      • Defining Experience
      • Declaration for Human Experience
      • Addressing Racism and Disparities
  • Resources
    • Column One
      • Experience Framework Lenses
      • Culture & Leadership
      • Environment & Hospitality
      • Infrastructure & Governance
      • Innovation & Technology
      • Patient, Family & Community Engagement
      • Policy & Measurement
      • Quality & Clinical Excellence
      • Staff & Provider Engagement
    • Column Two
      • Search by Type
      • Webinar Recordings
      • PX Papers
      • PX Journal
      • Marketplace
      • Bookstore
      • Videos
      • Podcast
      • Translated Resources
      • Career Center
  • Events
    • Upcoming Events
    • ELEVATE PX
    • PX Chats
    • Celebration Weeks
      • PX Week
      • Healthcare Volunteer Week
  • Learning
    • Column One
      • For Organizations
        • BOK for your LMS
        • PX 101
        • Introduction to PX
        • Speakers
    • Column Two
      • For Individuals
      • Certificate Programs
      • Fellow in Human Experience (FHX)
      • Foundations of Volunteer Management
      • Certification Exam Prep
        • CPXP Prep Course
        • CAVS Prep Course
  • Community
    • PX Connect
      • Membership Overview
      • Community Profile
      • Experience Leaders Circle
      • PX Policy Forum
      • Awards
      • Supporting Partners
      • Member Directory
    • Special Interest Communities
      • Ambulatory Care
      • Patient and Care Partner
      • Patient Advocacy
      • Pediatric
      • Long Term Care
      • Volunteer Professionals
  • About
    • About Us
    • Our Story
    • Boards and Councils
    • Our Team
    • Press Releases
    • Grant and Scholar Programs
    • Global Affiliates
  • Contact
  • Search

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Environment & Hospitality

Connecting Leader Skills with Performance Improvement

Evelyn Nodal, MPH CPXP, Principal Consultant, National Care Experience with Kaiser Permanente, shares how human-centered design principles guided their work in improving their patient experience metrics and staff connection.

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    PX Chat: Structuring Your PX Efforts

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Connecting Leader Skills with Performance Improvement

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