Deescalation Strategies for a Challenging Healthcare Environment
Published June 15, 2021
Linda Van Der Voort, Director of Patient Relations at White Plains Hospital shares the importance of deescalation and strategies to consider when in a challenging healthcare environment.
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Staff & Provider Engagement
Doing Small Things Can Equal Big Gains
Published September 9, 2026
In this Learning Bite, Brooke Christensen highlights how small, meaningful acts of employee recognition can have a powerful impact on both team members and patient experience. She shares how DRH Health uses patient feedback, handwritten kudos cards, and simple treats to celebrate staff, strengthen a culture of appreciation, and reinforce the connection between supporting team
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Staff & Provider Engagement
Reframing Physician Perceptions of Patient Experience: A Physician’s Perspective
Published May 21, 2026
This PX Learning Bite features physician leader Amit Singh, M.D., of Cook Children’s Medical Center, sharing a powerful perspective on why patient experience is not separate from clinical care, but fundamental to better outcomes, safety, trust, and healing relationships. Drawing from key themes in From Myths to Truths: Reframing Physician Perceptions of Patient Experience, this
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Staff & Provider Engagement
Nurses’ Perceptions of Medical Services in Acute Care Hospitals in the Post-COVID-19 Era
Published August 6, 2026
Purpose: This study aimed to clarify nurses’ perceptions of healthcare services in acute care hospitals. Methods: A cross-sectional, anonymous, web-based questionnaire was conducted using SurveyMonkey. Participants were selected using convenience sampling. The survey included questions about the participants’ basic attributes and the 22-item M-SERVQUAL scale (a modified multiple-item scale for measuring consumer perceptions of medical service quality). Data
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