Comfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services
Published August 12, 2019
Alice Kinsler, Manager, Therapeutic Arts and Holistic Service at Concord Hospital, explains how they are able to demonstrate that they can help reduce costs in symptom management, incidence of delirium, and burden on nurses with therapeutic arts and holistic services.
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Policy & Measurement
Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study
Published November 13, 2024
This pilot qualitative study explores consumers’ and clinicians’ perspectives about the relevance and utility of patient reported outcome measures (PROMs) in an Australian inpatient rehabilitation unit. Methods: Two focus groups, were recruited via convenience sampling, comprising English speaking rehabilitation clinicians (n = 5) and consumers (n = 6) who had recent experience of inpatient musculoskeletal rehabilitation
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement is embedded in decision-making, accountability, and safety structures. Learning Objectives: • Explain
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Policy & Measurement
Reliability and Validity of a Modified Version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Visit Survey 4.0 (beta) for Ambulatory Behavioral Health Care
Published November 12, 2025
Patient experience is a fundamental indicator of healthcare quality. A patient experience survey that assesses telemedicine and in-person ambulatory behavioral health care is needed. This study aims to adapt the CAHPS Clinician and Group Visit Survey 4.0 (beta) to assess adult patient experience with ambulatory behavioral health services and its reliability and validity. Seven behavioral
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