Comfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services
Published August 12, 2019
Alice Kinsler, Manager, Therapeutic Arts and Holistic Service at Concord Hospital, explains how they are able to demonstrate that they can help reduce costs in symptom management, incidence of delirium, and burden on nurses with therapeutic arts and holistic services.
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Policy & Measurement
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The National Health Insurance Scheme (NHIS), introduced in Zambia in 2019 to enhance healthcare financing and service delivery, still faces challenges impacting patient satisfaction. This study assesses and investigates the factors influencing patient satisfaction with NHIS-provided services at a third-level tertiary public hospital. The study was conducted at the outpatient department (OPD) of Levy Mwanawasa
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Innovation & Technology | Policy & Measurement
Using Narrative to Illuminate and Improve Experience
Published September 26, 2023
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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Policy & Measurement
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025
Published February 11, 2025
The topics we explore in this issue look deeper into how consumers understand and engage in healthcare. Highlights underscore major opportunities in three areas: improving how people make healthcare decisions, prioritizing shared decision-making in healthcare organizations, and strengthening support for caregivers as vital members of the healthcare system.
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Comfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services