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Staff & Provider Engagement
Work-Life Balance in Healthcare: Caring for Yourself to Care for Others
Published February 2, 2025
Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as Robert Cote, a patient advocate for the VA, shares his personal journey through imbalance and the steps he took to restore stability. Discover the warning signs, practical strategies for self-care, and the importance of setting boundaries. Cote’s powerful message reminds us:
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Culture & Leadership
Workplace Violence in Healthcare: A Rallying Cry to Restore Safety
Published September 1, 2022
There are moments within healthcare where some of us have not felt safe. These feelings could have transpired because of the population being cared for or from the people that we work with each day. It’s time to ask: Have we ever felt safe? This focus on workplace safety has been a slowly burning ember
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Innovation & Technology
XIC Marks the Start
Published March 6, 2018
Learn how one organization harnessed the power of XIC, creating a definitive process for vendors and a stage for the best and brightest ideas within their network to deliver on strategy and vision to humanize the health care experience.
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Culture & Leadership
YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
Published May 7, 2025
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
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Patient Family & Community Engagement
You Can’t Come In With The Same Walk
Published September 9, 2019
Police officers are trained to keep a community safe. But what if that community is within the walls of a hospital?
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Environment & Hospitality
You Can’t Go Wrong If You Do Right by the Patient
Published July 22, 2024
Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and
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Culture & Leadership
You Cannot Manage Perceptions in the Same Way You Manage Outcomes
Published December 4, 2012
Fred Lee, author of the best-selling healthcare book, If Disney Ran Your Hospital; 9 ½ Things You Would Do Differently, explores why outcomes are left-brain and perceptions are right-brain, and how it takes a different skill set to manage each.
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Environment & Hospitality
You Had Me at Hello: The Importance of the First Greeting in the Patient Experience
Published December 1, 2018
By Terri Ipsen, CPXP The greeting. Such a small thing, but a wide lens to what a patient’s experience might be like during a visit to the doctor. At The Beryl Institute, our definition of experience includes “the sum of all interactions”; so getting this first step right – greeting the patient – is critical
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Culture & Leadership
You Have Just Been Named Chief Patient Experience Officer: What’s Next?
Published March 2, 2021
Learn about developing a strategy, creating an impactful team, building relationships with key players, and linkages to PFAC’s and frontline staff.
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Culture & Leadership | Patient Family & Community Engagement
You Make a Difference (What Matters to You?)
Published July 14, 2026
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Based on key principles of person-centred care: Intelligent Kindness, What Matters to You? Civility Saves Lives, self-care, and active listening, Tommy shares insights from his own experience as a carer for his mum, Joan. You will be encouraged to
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Patient Family & Community Engagement
You never know when it might be a day with baby chicks…
Published July 8, 2019
Four patient advocates from around the US, responsible for addressing complaints and grievances within their healthcare setting, are honest about the challenges of joy in this unique healthcare role.
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Culture & Leadership
Young adult perspectives on the selection of pharmaceuticals for mental health treatment
Published November 8, 2016
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Policy & Measurement
Your Story + Your Perception = Your Volunteer Patient Engagement Program
Published January 1, 2010
Hear stories and helpful discussions in this webinar about training volunteers about Patient Engagement and evaluating questions in the HCAHPS Survey that can be addressed and impacted by Volunteer Support.
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Culture & Leadership
Youth Volunteers: Engaging, Educating and Empowering
Published January 1, 2010
Recognize the volunteer’s strength (ENGAGEMENT). Identify what departments are being successful. Construct activities (EDUCATION). Integrate everything you have learned. Execute the activities (EMPOWERMENT).
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Innovation & Technology
Zero to Hero: How to build a healthcare app that attracts users
Published July 22, 2022
Learn about developing healthcare mobile platforms that attract users.
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Staff & Provider Engagement
Zeroing in on the Patient Experience: Views and Voices from the Frontlines
Published June 4, 2016
This paper stresses the importance of relationships, thoughtful planning, identifying priorities, sustaining commitment, and creating lasting impressions as core steps in moving a successful patient experience effort forward.
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