Shop
Showing 17–32 of 2033 results
-
Patient Family & Community Engagement
“We’re all human here.”
Published November 11, 2019
Is there a bia against people living with mental illness?
Learn more -
Staff & Provider Engagement
“When we stand together, we’re smarter, stronger and more resilient than this virus will ever be.”
Published June 1, 2020
Dr. Justin Bright is a an Emergency Room Physician working at Henry Ford in Detroit, one of the areas hardest hit by the COVID-19 pandemic. He is unapologetically honest about what impact this virus had on his life.
Dr. Bright is also a husband and father to a new baby. He is honest about being scared and working to find his way to an emotional and intellectual peace, with all of the layers of stress and change this virus brought into his life.
Learn more -
Patient Family & Community Engagement
“Working the system”: The experience of being a primary care patient
Published April 30, 2014
-
“#Hellomyname is”: An idea at the heart of the experience movement
Published August 1, 2016
By Jason Wolf Just over a week ago the world lost a powerful advocate for our humanity. While Dr. Kate Granger, a physician turned patient advocate due to her own healthcare experiences may have left us physically, she will be forever present through a powerful legacy that rests at the heart of the patient experience
Learn more -
Patient Family & Community Engagement
“All Together”: A Case Study Demystifying Patient and Public Involvement (PPI) in Brief Psychological Interventions within a Community Mental Health Service for Adults in the UK
Published August 8, 2025
The importance and value of involving patients and the public in the decision-making processes within services designed to support them, and research projects aimed at understanding and improving those services, have long been established. This is often referred to as Patient and Public Involvement (PPI). However, establishing good quality involvement work in practical terms is
Learn more -
Policy & Measurement
“Anyone can co-design?”
Published March 1, 2021
Tara Dimopoulos-Bick, Agency for Clinical Innovation, New South Wales, Australia, shares that one way to enhance the field, and give experience-based co-design the best chance of success, is to pay attention to the capability needs of everyone involved, and build preparedness in the ways of being, knowing and doing.
Learn more -
Innovation & Technology
“Anyone can co-design?”: A case study synthesis of six experience-based co-design (EBCD) projects for healthcare systems improvement in New South Wales, Australia
Published November 20, 2019
-
Patient Family & Community Engagement
“Can I still get a tattoo?” Patients’ experiences across the clinical trajectory for metastatic melanoma: a dynamic narrative model of patient journey
Published June 26, 2019
-
Policy & Measurement
“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Published August 2, 2023
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospital Trusts. Ethnographic data were collected across three hospital Trusts in England, recruited according
Learn more -
Quality & Clinical Excellence | Staff & Provider Engagement
“Hear with Heart:” Escape Room Training in Patient Belongings
Published July 19, 2023
San Juan Medical Center shares a hands-on learning approach that allows caregivers to understand what matters most to patients in the moment and how to actively listen to patients’ needs. “Hear with Heart is an escape room training exercise for providers and staff that is part of the medical center’s “What Matters to You?” program.
Learn more -
Patient Family & Community Engagement
“Not Your Father’s Heart”: How Healthcare Discrimination for Neurodivergent Patients Taught Me About the Human Experience
Published April 30, 2024
It is easy to assume all patients who come into a hospital for acute crisis care have a clear understanding of how their experience will be facilitated. When a patient is neurodivergent, they cannot always agree to needed intervention. This is exacerbated by the “poor timing” of questions portrayed to impact the critical care received,
Learn more -
Environment & Hospitality
“Quiet at Night”: Reduced overnight vital sign monitoring linked to both safety and improvements in patients’ perception of hospital sleep quality
Published April 25, 2017
-
Staff & Provider Engagement
“Soul Snack LIVE!” Restores Staff Spirits
Published December 4, 2023
By Genevieve Navar Franklin Shared content by the Patient and Care Partner Community of The Beryl Institute with permission from Kaiser Permanente One of the fundamental objectives of The Patient and Care Partner Community of The Beryl Institute is to bring greater understanding and support to patients and family caregivers. In partnership with our Global
Learn more -
Patient Family & Community Engagement
“Those boxes do not hold me”: Using Narrative Health Experiences Research to Learn from Patients and Care Partners Beyond Surveys
Published August 8, 2025
Stories are fundamental to how we understand individual beliefs and experiences, as well as collective mindsets and institutional practices. Volunteered narratives are abundant, especially on the interweb. We in the health experiences research community, however, are challenged to develop effective, equitable approaches to moving beyond surveys by hearing and responding to not just dominant voices,
Learn more -
Environment & Hospitality
“We were learning together and it felt good that way.” A case study of a participatory group music program for cancer patients
Published November 7, 2017
Though there are similarities to music therapy, the field of community music in healthcare, while in its infancy, is steadily growing. This case study explored how semi-formal, active music-making can play a role in illness and recovery and provide patients with a sense of voice, connection, and community, and the efficacy of community music programming
Learn more -
Culture & Leadership
“Welcome.Listen.Care.” Improving the Patient and Employee Experience in the CICU through Three Service Acts that Enhance Personal Connection, Communication, and Real-time Responsiveness
Published October 4, 2019
Instilling a culture of listening to elevate patient experience.
Learn more
