XIC Marks the Start

Tria Deibert, VP Experience Marketing, Hackensack Meridian Health
Elizabeth Paskas, VP Experience Innovation, Hackensack Meridian Health
Imagine this…a place that creates space for ideation and innovation, eliminates duplication of effort, gives vendors a clear path in your organization and accelerates sharing of best practices and bright spots. Sounds like an experience leader’s utopia, right? Pssst, it exists. And you too can find it! Join Hackensack Meridian Health to learn how we created Xperience Innovation Café (XIC) – a place where innovative ideas, new technologies and best practices are evaluated by key stakeholders and frontline users for implementation and scale. Learn how we harnessed the power of XIC as our starting point, creating a definitive process for vendors and a stage for the best and brightest ideas within our Network to deliver on our strategy and vision to humanize the health care experience…while having fun along the way!
Related content
-
Innovation & Technology
Laboratory Literacy: Surveying Lab Result Interpretations of a Local Patient Population
A patient’s independent interpretation of their medical laboratory data has become an unspoken prerequisite in the current age of medicine. In the outpatient setting, it is anecdotally commonplace for patients to receive their lab results before their physicians, resulting in patients often relying on self-interpretations of their results. This study analyzed the degree to which
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Home health care CAHPS® survey: Predicting patient experience performance
Learn more