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Showing 2001–2016 of 2033 results
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Culture & Leadership
Why Patient Experience Matters Now More than Ever: A Call to Action
Published January 10, 2017
Hear a thoughtful and provocative conversation on what patient experience is, the critical elements we must consider in order to drive its success in an uncertain healthcare environment.
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Culture & Leadership
Why Patients Come Second
Published June 6, 2016
Paul Spiegelman, Founder of The Beryl Institute, provides insight from his book, “Why Patients Come Second,” and presents three key elements to improving the patient experience by creating a foundation of great organizational culture.
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Patient Family & Community Engagement
Why Should We Care “What Matters Most” to Our Patients and their Families?
Published June 27, 2016
Mary Ann Dragon, Director, Patient and Family Services, Rainbow Babies and Children’s’ and MacDonald Women’s Hospitals University Hospitals, discusses why we should care about what matters most to patients and families. Communicating and making connections show us how to individualize care to support patient and family engagement and participation in the plan of care.
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Innovation & Technology
Why we need a patient-centered innovation renaissance: a horizontal and vertical integration of knowledge to transform care pathways.
Published August 8, 2025
We are at a pivotal moment. The future of healthcare innovation can no longer be defined solely by technological advancement or institutional efficiency. While digital tools, therapies and platforms continue to evolve, they must be embedded within a broader transformation, one that places the human experience at the centre of how we design, deliver and
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Culture & Leadership
With Healthcare at the Edge of Uncertainty, Human Experience Matters More than Ever
Published January 4, 2018
By Jason A. Wolf, PhD, CPXP Happy New Year and I hope the first few days of January find you rested and ready for an exciting year ahead. I also recognize that 2018 brings continued uncertainty for healthcare and shifting pressures on our healthcare systems globally. This potential friction of calm and chaos is
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WMTY.world Monthly Meeting (August 19, 2026)
Published August 19, 2026
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.
WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).
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WMTY.world Monthly Meeting (December 16, 2026)
Published December 16, 2026
7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to
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WMTY.world Monthly Meeting (July 15, 2026)
Published July 15, 2026
7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to
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WMTY.world Monthly Meeting (June 17, 2026)
Published June 17, 2026
7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to
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WMTY.world Monthly Meeting (November 18, 2026)
Published November 18, 2026
7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to
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WMTY.world Monthly Meeting (October 21, 2026)
Published October 21, 2026
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.
WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).
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WMTY.world Monthly Meeting (September 16, 2026)
Published September 16, 2026
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.
WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
Published March 26, 2024
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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Environment & Hospitality
Words Matter: Transforming Care Through Better Communication
Published July 8, 2025
In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, “What to say instead of…,” Susan shares practical tips and real examples of how small language changes can ease anxiety, build trust, and improve patient experience. Learn how intentional
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Staff & Provider Engagement
Words That Transform the Patient Experience
Published February 26, 2015
Identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering.
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Staff & Provider Engagement
Work Like You Own It! Six Habits of Service Superstars
Published June 7, 2014
Review the mindset, skills, work habits and approach to service that world-class employees have.
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