Shop
Showing 33–48 of 2033 results
-
Innovation & Technology
“What Matters to You?”: A pilot project for implementing patient-centered care
Published November 8, 2016
-
Quality & Clinical Excellence
“When we share our stories, there’s a level of healing”
Published August 6, 2023
When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family’s experience in navigating the healthcare system on her children’s behalf and how it inspired her to join the patient and family experience team at the Children’s Hospital of Philadelphia.
Learn more -
Patient Family & Community Engagement
“Why should anyone want to make things better for me particularly?” – A qualitative exploration of Care Opinion and NHS care improvements
Published August 8, 2025
Care Opinion is an online platform which enables people to share anonymous feedback (known as “stories”) about their experiences of UK healthcare. In Scotland, this platform has official government backing, though healthcare organisations are not obliged to use it. Care Opinion staff review and edit these stories, acting as moderators. Healthcare staff are invited to
Learn more -
Patient Family & Community Engagement
“You May Not Appreciate This Now, But You May Later”: A Qualitative Analysis of the Impact and Meaning of Legacy Interventions as Defined by Bereaved Parents
Published November 13, 2024
The death of a child is a significant event that affects the family system. Families of dying children need comprehensive support to help them cope with their trauma and loss. However, there is little research that examines parental preferences and grieving support needs. This study explored bereaved parent mentors’ perspectives on legacy interventions to identify
Learn more -
Infrastructure & Governance
@Hawkeye Heaven: How University of Iowa Stead Family Children’s Hospital Used Technology and Empathy to Improve Patient Experience
Published November 27, 2018
Creating a pediatric unit that truly addresses the needs of children with patient-facing technology.
Learn more -
Culture & Leadership
2019 State of Patient Experience: A Call to Action for the Future of Human Experience
Published September 10, 2019
The State of Patient Experience 2019: A Call to Action for the Future of Human Experience engaged over 1,000 healthcare organization voices from 34 countries across six continents and shares trends, identifies changes, elevates challenges and shares insights on patient experience.
Learn more -
Culture & Leadership
2021 Year in Review Reflections
Published December 20, 2021
A look back on 2021.
Learn more -
Infrastructure & Governance
3 Keys to Increasing Appointments in 2021
Published July 20, 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost revenue while also improving patient engagement and outcomes.
Learn more -
Innovation & Technology
5 Elements Not to Leave Out of Your Language Access Plan
Published May 23, 2022
Outcome-based care is changing the healthcare industry. When healthcare systems take a patient-centric approach to care, they can improve patient outcomes and overall satisfaction while also increasing job satisfaction among providers. As providers focus on the patient experience, it’s essential to consider the barriers to health equity that affect limited-English proficient (LEP) patients. LEP individuals
Learn more -
Quality & Clinical Excellence
5 in 5: Project Management Principles to achieve a CMS 5-Star Rating in Five Years
Published February 15, 2024
Learn what one hospital did to kick off its journey to earning a CMS 5-star rating in five years. In this learning bite, MedStar Washington Hospital Center describes how it rolled out standard service behaviors to over 2,500 associates and providers in six months using sprint methodology and other project management techniques.
Learn more -
Culture & Leadership
5 Patient Experience Secrets from Leading Brands Outside Healthcare
Published July 27, 2020
Jason Macedonia, VP Healthcare and Patient Experience, InMoment, shares 5 common themes that award-winning brands implement when it comes to customer experience. Each of these themes and best practices can be applied to healthcare to take your patient experience programs to the next level.
Learn more -
Innovation & Technology
5 Things to Know About the Future of AI in Experience
Published August 3, 2023
Discover the transformative potential of Artificial Intelligence (AI) in healthcare. Join Qualtrics, a leader in experience management, as they explore the remarkable impact AI will have on healthcare. Gain valuable insights into how AI will impact patient care, streamline operations, and drive efficiency in healthcare through an ethical lens. Whether you are a healthcare professional,
Learn more -
Culture & Leadership
5 Ways to Accelerate Your 2020 Experience Efforts
Published January 14, 2020
by Stacy Palmer, CPXP I recently stumbled upon a list of New Year’s jokes. My favorite asked, ‘What’s the first thing you’ll say in 2021?’ The answer made me chuckle, ‘Hindsight is 20/20.’ I thought it was clever and kind of cute, but it also made me reflect on what I hope my hindsight on
Learn more -
5 Ways to Impact Your Patient Experience Success in 2019
Published January 7, 2019
By Stacy Palmer Embarking on a New Year tends to bring forth much reflection and anticipation. While 2018 was often shadowed by political tensions and shifting pressures on our healthcare systems globally, it was also a year of significant reinforcement of the value and purpose of the patient experience movement. We introduced two new research
Learn more -
Culture & Leadership
5 Ways to Support the Employee Experience to Develop a Seamless Patient Experience
Published August 15, 2022
Burnout across healthcare systems is rampant. It’s been an undeniably challenging two years with intense feelings of exhaustion, anxiousness, and anger being felt by employees and teams. When we talk about customer or patient experience (CX/PX), a lot of focus falls on the consumers. But it’s important to recognize these interactions are bi-directional and employees
Learn more -
Infrastructure & Governance
52 Weeks of Overmanaging Creates Success
Published June 19, 2018
Hear how a 36 hospital health care system, and specifically two hospitals, maintained the focus on patient experience through weekly meetings with key departments.
Learn more
