Shop
Showing 1–16 of 2033 results
-
“We’ll be Right With You”, Improving Patient Experience With Complaint Management within a Learning Health System Collaborative
Published April 30, 2026
An improvement team at Cheshire Medical-Dartmouth Health participated in the Care Experience Collaborative aimed at enhancing the patient and workforce experience. Utilizing a hybrid Lean Six Sigma DMAIC approach alongside modified Institute for Healthcare Improvement learning techniques, local teams were coached by quality improvement specialists. The project’s focus was on improving the complaint management process
Learn more -
Policy & Measurement
‘First, do no harm’: shifting the paradigm towards a culture of health
Published November 8, 2016
-
Quality & Clinical Excellence
‘Making it Meaningful’: Co-designing an intervention to improve medication safety for people from culturally and linguistically diverse backgrounds accessing cancer services.
Published August 2, 2023
This study reports on the process of using an adapted Experienced-Based Co-Design (EBCD) conducted with culturally and linguistically diverse (CALD) consumers and cancer service staff to co-design the novel ‘Making it Meaningful’(MiM) instrument at a cancer service in Australia. Multi-source experiential and contextual information was gathered in phase 1 of the co-design and this evidence,
Learn more -
Patient Family & Community Engagement
“Brain Fog” and Overwhelm: A Long-COVID Story
Published February 2, 2022
Learn moreMary Smith was diagnosed with COVID-19 early on in the pandemic. Since then, she has grappled with Long-COVID. In this podcast you will learn more about how Long-COVID impacts a person’s day to day life.
-
Staff & Provider Engagement
“Bravery and Risk”
Published January 27, 2020
Catherine Dale is a pioneer and leader in Experience Based Co-Design and works to improve safety for the NHS. She has also deliberately chosen to take up activities in her personal life that require bravery and risk.
Learn more
Listen to this jovial conversation and explore employee engagement from a new perspective. Should we all be making deliberate choices to do things outside of work that make us better at work? You decide, after hearing from Catherine Dale. -
Patient Family & Community Engagement
“Clinging to that last, bottom eyelash…”
Published January 12, 2020
Laurie dives deeper into the cancer treatments she went through and her personal reaction her changing body.
Learn more -
Patient Family & Community Engagement
“I don’t want to touch peoples’ faces” (and other myths about people without sight)
Published February 10, 2020
Professor Curt Taylor is a highly successful Game Theorist and athlete who also happens to navigate the world without sight.
Learn more
Curt shares candid thoughts on some “do’s” and “don’ts” for engaging with people without sight. Some of it may surprise you, some of it might make you cringe and all of it will inspire you. -
Patient Family & Community Engagement
“I know what’s on the other side of my read”
Published August 29, 2022
Hear the lived experience of what it’s like when a family member is going through cancer treatment.
Learn more -
Patient Family & Community Engagement
“In those moments, I really think I’m not going to be okay”
Published November 4, 2019
A patient and therapist’s perspectives on dealing with mentail illness.
Learn more -
Patient Family & Community Engagement
“It’s an Occupation of Life to Die”
Published December 2, 2019
If “patient values guide clinical decisions” what does that mean in the context of euthanasia?
Learn more -
Patient Family & Community Engagement
“Just living life and then, BOOM! I have cancer”
Published December 9, 2019
Laurie was a working mom living in New York City when a diagnosis of breast cancer turned her life upside down.
Learn more -
Culture & Leadership
“Leap, and a Net Will Appear”: Leading Teams into the Unknown
Published March 1, 2026
In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children’s Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world’s top-ranked pediatric hospitals while keeping the human experience at
Learn more -
Patient Family & Community Engagement
“My lungs on the x-ray looked like ground up glass”: A COVID Recovery Story
Published August 8, 2022
Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and unable to breathe with a high likelihood of not making it through the night.
Learn more -
Patient Family & Community Engagement
“Psychosocial Dimensions of Living with Hep B: Notes from the Field The Lived Experience of a Mother Raising a Daughter with Hepatitis B”
Published August 8, 2025
What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in
Learn more -
Staff & Provider Engagement
“We all are a spider web connected to many strands”
Published August 31, 2020
As we face the COVID-19 crisis, we also face many losses. How might we leverage what we know about grief and loss to help staff, clinicians and community members get the support they need?
Learn more -
Patient Family & Community Engagement
“We have these conversations in our living rooms”
Published August 4, 2020
How does a patient find a culturally competent provider?
Learn more
