“We all are a spider web connected to many strands”
Published August 31, 2020
As we face the COVID-19 crisis, we also face many losses. How might we leverage what we know about grief and loss to help staff, clinicians and community members get the support they need? Isabel Stenzel Bynres is a cystic fibrosis, lung transplant patient who has lived through many losses and is now a grief counselor in the San Francisco Bay Area. If you are seeking a sense of comfort and normalcy during this time of unrest, listen to this podcast featuring a wise woman with a lot of relevant expertise to share. Consider how her perspective might inform how we can better engage staff and providers as they seek to heal from the stress of COVID-19.
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Staff & Provider Engagement
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A new mixed-methods study shows that preparedness—not parity or other factors—is the strongest predictor of a positive prenatal care experience. Patients already turn to digital resources to prepare, suggesting a promising path for clinics to offer targeted pre-visit tools, especially for first-time moms.
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Staff & Provider Engagement
PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders
Published March 26, 2026
By Breanna Fuller BJC Medical Group At BJC Medical Group, our PX Champions program is an extension of our small team, enabling us to more effectively impact the more than 200 practices we support through virtual meetings and team activities. We ended 2025 by working towards creating exceptional experiences for patients and building a strong,
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Staff & Provider Engagement
Monthly Member Meet-up (July 2026)
Published July 1, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
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