“I know what’s on the other side of my read”
Published August 29, 2022
Jennifer Kemp, MD FACR, Vice Chair Quality, Safety and Operations, University of Colorado Department of Radiology and Chief Patient Experience Officer Scanslated Inc., changed the way she practiced medicine as a radiologist after her husband’s cancer diagnosis. Listen as she talks about the lived experience of a family member going through treatment and the anxiety of waiting on radiology reports. This perspective inspired a journey to redefine the relationship between patients and their radiologists; both through direct communication and technology.
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Patient Family & Community Engagement
Peer Mentoring, Camaraderie, and Support (PMCS) of Southern New Jersey: Suicide Prevention using Human Experience and Social Determinants of Health
Published August 8, 2025
Suicide prevention is a high priority for Veterans Health Administration (VHA). Recent data show an increase in suicide rates, especially among Veterans that had not used VHA health services and nor had received any VHA benefits. Meanwhile, data collected for the past two decades reveals a decline in suicide rates among Veterans who were recent
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Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Published May 20, 2025

Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
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Patient Family & Community Engagement
Correlation between Resident Physician and Patient Perceptions of Empathy in the Emergency Department
Published November 12, 2025
Background: Empathy is essential for emergency medicine physicians, impacting patient outcomes and experiences, especially in the fast-paced emergency department (ED). However, empathy often declines during medical training, negatively affecting care. Little is known about how emergency medicine trainees perceive their empathy compared to their patients. Objective: This study aimed to explore the correlation between patient
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