Policy & Measurement | Global Perspective

‘First, do no harm’: shifting the paradigm towards a culture of health

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Policy & Measurement

Using a multidisciplinary data approach to operationalize an experience framework

Like many healthcare organizations, Baylor Scott & White Health (BSWH) is awash with data. Often, this data is used in siloed departments to monitor safety and quality, make local business decisions, and motivate staff to improve processes to achieve sustained excellence and market share. As margins get thinner and competition from various disrupters increases, organizations
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Culture & Leadership | Policy & Measurement

The Treatment Impact: Cultural Inclusivity in a Modern World

Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
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Policy & Measurement

Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing
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