‘First, do no harm’: shifting the paradigm towards a culture of health
Published November 8, 2016
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Policy & Measurement
Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Published April 30, 2024
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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Policy & Measurement
Enhancing Patient Care in FQHCs: The Essential Role of a Communication Plan
Published November 10, 2024

By Nikki Garcia, CPXP, Patient Experience Officer FQHCs are instrumental in providing essential healthcare services to underserved communities. Their mission to offer accessible and high-quality care drives their daily operations and influences their approach to addressing the specific needs of their patient populations. By employing effective communication strategies, FQHCs ensure they remain responsive to the
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Policy & Measurement
Green, Yellow, Red: Creating an Experience with Feedback Buttons
Published December 16, 2024

Stacy Palmer, Senior Vice President and COO of The Beryl Institute, joins Steven Peltzman, CEO of FeedbackNow, to explore how their innovative feedback devices are transforming the healthcare experience. Tune in as Peltzman discusses the profound impact of empowering patients with a sense of control in situations that often feel beyond their grasp.
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