‘First, do no harm’: shifting the paradigm towards a culture of health
Published November 8, 2016
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Policy & Measurement
Understanding the care experiences and support needs of UK adults treated in hospital for meningitis
Published April 30, 2025
Background: Meningitis often results in ongoing and multifaceted after-effects, which can impact many aspects of people’s lives, yet relatively little support and follow-up is offered. This study explored post-treatment meningitis care experiences of UK adults aged 16 and over following a recent stay in hospital for meningitis. Methods: A survey was designed to ask about hospital
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Policy & Measurement
“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Published August 2, 2023
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospital Trusts. Ethnographic data were collected across three hospital Trusts in England, recruited according
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Policy & Measurement
Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
Published November 13, 2024

Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young people (CYP) value in their healthcare and promote their involvement in clinical decision-making. A standardised paediatric PREM could improve quality of care for CYP across hospital settings, but CYP are rarely included in the development of PREMs. This study aimed to
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