“My lungs on the x-ray looked like ground up glass”: A COVID Recovery Story
Published August 8, 2022
Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and unable to breathe with a high likelihood of not making it through the night. Ultimately, he spent 17 days on a ventilator and a combined three months in the hospital and a rehab facility. Bob’s tough journey back to health propelled a complete change of career. Listen as he shares how he went from COVID-19 patient to Patient Experience Professional.
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Patient Family & Community Engagement
Making Volunteer Data Meaningful: Driving Patient Experience Outcomes
Published November 23, 2025
Volunteers play a crucial role in the patient experience, but their impact can remain unseen without the right data. In this PXLB, Roseanna Galindo shares how a simple data strategy can transform volunteer efforts from anecdotal support into measurable, strategic value. She offers quick, practical steps to start small, track what matters, and ensure volunteer
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Patient Family & Community Engagement
Peer Mentoring, Camaraderie, and Support (PMCS) of Southern New Jersey: Suicide Prevention using Human Experience and Social Determinants of Health
Published August 8, 2025
Suicide prevention is a high priority for Veterans Health Administration (VHA). Recent data show an increase in suicide rates, especially among Veterans that had not used VHA health services and nor had received any VHA benefits. Meanwhile, data collected for the past two decades reveals a decline in suicide rates among Veterans who were recent
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Patient Family & Community Engagement
Communicating Effectively when Engaging People with Lived Experience in Mental Health and Substance use Health Research: A Qualitative Descriptive Study
Published November 12, 2025
Background. People with lived experience of mental health and/or substance use challenges and families (PWLE/F) are increasingly engaged in research, providing positive impacts. However, effective engagement can be challenging, including ensuring effective communication. This qualitative study sought to understand the communication preferences of PWLE/F who are engaged in mental health and substance use health research.
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