Why Patients Come Second
Published June 6, 2016
Paul Spiegelman, Founder of The Beryl Institute, provides insight from his book, “Why Patients Come Second,” and presents three key elements to improving the patient experience by creating a foundation of great organizational culture.
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Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Pulse Check: Perspectives on Human Experience
Published September 19, 2025
Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
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Culture & Leadership | Patient Family & Community Engagement
Reflections on “What Matters”
Published June 2, 2026
Complimentary – Learn how the “What Matters to You?” movement began in Scotland and how 14 years of asking this powerful question has influenced person-centered care around the world. Through practical examples and lessons learned, this webinar explores ways to strengthen partnerships, support shared decision-making, and ensure care is guided by what matters most to
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Culture & Leadership | Patient Family & Community Engagement
You Make a Difference (What Matters to You?)
Published July 14, 2026
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Based on key principles of person-centred care: Intelligent Kindness, What Matters to You? Civility Saves Lives, self-care, and active listening, Tommy shares insights from his own experience as a carer for his mum, Joan. You will be encouraged to
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events