It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
Published March 25, 2024


This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
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Culture & Leadership
Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
Published August 28, 2025
Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.
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Culture & Leadership
To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
Published April 7, 2025

Recorded live at ELEVATE PX 2025, this episode of To Care is Human features Jason Wolf and Dr. Owais Durrani. Listen in as they discuss his journey in healthcare, the role of AI, and the importance of equitable care. Key takeaways included the need for ethical AI use, the critical role of communication in hospitals,
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Culture & Leadership
Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must
Published September 3, 2025

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in leading with compassion, equity, and connection. Their stories affirm that human experience is not a side initiative—it is the very foundation of healthcare and a strategic imperative for every organization. Inside you’ll find: Data from executives on their top
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