We’re All Emotional Beings: That’s What It Is to Be Human
Published October 9, 2023
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
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Culture & Leadership | Innovation & Technology
Breaking Down Communication Barriers in Emergency Patient Experience
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Complimentary – Emergency departments face unique challenges in delivering exceptional patient experiences. Unlike inpatient settings where time allows for relationship-building, the ER operates in a high-pressure, fast-paced environment where communication gaps directly impact clinical outcomes and patient satisfaction. This webinar explores the fundamental obstacles to effective ER communication and presents practical, technology-enabled solutions that are transforming
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Culture & Leadership
Change Leadership: Five Tactics to Make Best Practices Stick
Published June 11, 2026
Complimentary PX Marketplace Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels
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Culture & Leadership | Staff & Provider Engagement
Fundamentals of Patient Experience: Program Information Session
Published June 17, 2026
Complimentary – 8:00 PM AST (Arabia Standard Time) – Join The Beryl Institute and Dr. Ahmed Abdelkawy for an informational webinar about the Fundamentals of Patient Experience: A CPXP Preparation Program. Delivered bilingually in Arabic and English, this program supports Arabic-speaking professionals preparing for the Certified Patient Experience Professional (CPXP) exam. This session will provide
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events