Culture & Leadership

The consumer has spoken: Patient experience is now healthcare’s core differentiator

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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
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Culture & Leadership | Staff & Provider Engagement

Volunteers: The Key to Patient and Employee Satisfaction

In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
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Culture & Leadership | Infrastructure & Governance

Phoneside Manners: Strategies for Effective Communication

As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
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The consumer has spoken: Patient experience is now healthcare’s core differentiator

Related content

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

Volunteers: The Key to Patient and Employee Satisfaction

Phoneside Manners: Strategies for Effective Communication

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The consumer has spoken: Patient experience is now healthcare’s core differentiator