Creating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
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Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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Culture & LeadershipA Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes
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Culture & Leadership | Quality & Clinical ExcellenceEmpowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events