Supporting the Emotional Needs of Staff: The Impact of Schwartz Rounds
This paper explores how integrating a process for healthcare providers to discuss the social and emotional issues faced in caring for patients and families can result in decreased stress, increased compassion and improved teamwork. Published in collaboration with The Schwartz Center for Compassionate Healthcare, the paper shares insights on the global application of the Schwartz Rounds program. In addition to providing examples of actual Schwartz Rounds, the paper shares experiences of six organizations, each at different stages of implementation and establishment of the program. A dialogue with the contributors provides an overview of how organizations implement, facilitate and benefit from a formal process of supporting the human dimension of medicine. With a special introduction from Beth Lown, M.D., Medical Director, The Schwartz Center for Compassionate Healthcare, the paper also offers thoughts and reflections on how organizations can begin to address the opportunities revealed in applying the Schwartz Rounds.
Culture & Leadership | Staff & Provider Engagement
The “Why” Behind Empowering Leaders and Staff
Patient Experience has become such a data driven field that as a health system we realized we were losing the fundamentals of what Patient Experience should be about. Over the past 2 years, as a patient experience team, we have changed our coaching and training efforts to be based upon the “Why” instead of theLearn more
Staff & Provider Engagement
Self-Care Leads to the Best Care!
Our wellness journey began pre-pandemic in March 2019 with a generalized inquiry and inventory about wellness opportunities available at our organization. At the time, our established services and programs offered included: chaplaincy/spiritual support, limited Reiki, limited music therapy, seated yoga, therapist-facilitated therapy-based Zumba and yoga groups, and the C.A.R.E. Channel available in every patient room.Learn more
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Continuing the Shame Conversation through a Lens of Patient Safety
Understand how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response.Learn more