Life with my baby in a neonatal intensive care unit: Embracing the Family Integrated Care model
Published July 25, 2018
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Patient Family & Community Engagement
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Published May 28, 2026
This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and sustained a system-wide, Emergency Department–focused Patient and Family Advisory Council (PFAC). We will explore how the PFAC’s work moved beyond the traditional “PX silo” to influence ED operations, quality, research, digital tool development, and medical education. The session will highlight the
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Patient Family & Community Engagement
Correlation between Resident Physician and Patient Perceptions of Empathy in the Emergency Department
Published November 12, 2025
Background: Empathy is essential for emergency medicine physicians, impacting patient outcomes and experiences, especially in the fast-paced emergency department (ED). However, empathy often declines during medical training, negatively affecting care. Little is known about how emergency medicine trainees perceive their empathy compared to their patients. Objective: This study aimed to explore the correlation between patient
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Culture & Leadership | Patient Family & Community Engagement
Reflections on “What Matters”
Published June 2, 2026
Complimentary – Learn how the “What Matters to You?” movement began in Scotland and how 14 years of asking this powerful question has influenced person-centered care around the world. Through practical examples and lessons learned, this webinar explores ways to strengthen partnerships, support shared decision-making, and ensure care is guided by what matters most to
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