Patient-centered care frameworks, models and approaches: An environmental scan
Although the definition of patient-centered care (PCC) remains unclear, researchers and healthcare professionals describe the concept as treating the patient as a unique human being with consideration for their physical and psychosocial needs and emphasize the importance of shared-decision making between patients and healthcare professionals. However, discussion around the connection and overlap between PCC and patient and family engagement (PE) has been limited. Some authors describe PE as an operationalization of PCC, while others consider PE a type of PCC. An enhanced understanding of PCC might allow for improvements in implementing PE across healthcare systems. Insight into the operationalization of PCC at a practical level may be attained through exploring models and programs introduced by various governments. We conducted an environmental scan examining models, approaches, and programs of PCC implemented by the governments of nine developed countries at regional and national levels, aiming to understand better how PCC is operationalized. We found seven major themes indicative of critical features of PE within PCC models: 1) recruitment and representation; 2) training and staff engagement; 3) rapport and relationships; 4) tools and support; 5) compensation and reimbursement; 6) knowledge translation; and 7) evaluation. Finally, we comment on how well the included PCC models promote diversity and cultural competence while highlighting the importance of cultural sensitivity and discussing potential strategies to integrate PCC and PE into healthcare activities.
Related content
-
Patient Family & Community Engagement
Lived Experiences of Cancer Patients Who Chose to Stop Receiving Treatment
The study aimed to understand the lived experience of cancer patients who abandon treatment. Four semi-structured interviews were conducted, and the data was examined using interpretative phenomenological analysis. It resulted in four superordinate themes: (i) ‘Lack of knowledge about cancer’ dealt with patients’ knowledge and perceptions about their cancer. (ii) ‘Hopelessness with oneself and God.’
Learn more -
Patient Family & Community Engagement
Consumers’, Family Members’, and Health Practitioners’ Perspectives on Increasing Activity Engagement of Older Patients Admitted to Geriatric Hospital Units
The aim of this study was to explore the perspective of consumers, family members, and health practitioners on increasing patient activity engagement in a Geriatric Evaluation and Management (GEM) Unit. This study followed a qualitative phenomenology approach. Semi-structured interviews were conducted, audio-recorded and transcribed verbatim with consenting patients (n = 12), family members (n =
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
Learn more