Patient-centered care frameworks, models and approaches: An environmental scan
Although the definition of patient-centered care (PCC) remains unclear, researchers and healthcare professionals describe the concept as treating the patient as a unique human being with consideration for their physical and psychosocial needs and emphasize the importance of shared-decision making between patients and healthcare professionals. However, discussion around the connection and overlap between PCC and patient and family engagement (PE) has been limited. Some authors describe PE as an operationalization of PCC, while others consider PE a type of PCC. An enhanced understanding of PCC might allow for improvements in implementing PE across healthcare systems. Insight into the operationalization of PCC at a practical level may be attained through exploring models and programs introduced by various governments. We conducted an environmental scan examining models, approaches, and programs of PCC implemented by the governments of nine developed countries at regional and national levels, aiming to understand better how PCC is operationalized. We found seven major themes indicative of critical features of PE within PCC models: 1) recruitment and representation; 2) training and staff engagement; 3) rapport and relationships; 4) tools and support; 5) compensation and reimbursement; 6) knowledge translation; and 7) evaluation. Finally, we comment on how well the included PCC models promote diversity and cultural competence while highlighting the importance of cultural sensitivity and discussing potential strategies to integrate PCC and PE into healthcare activities.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
Learn more -
Patient Family & Community Engagement
PFACs in 2024: Renew, Restore, and Revitalize for a Patient-Centric Future
By Deborah Ventz-Migneco Healthcare institutions, recognizing the pivotal role of Patient Family Advisory Committees (PFACs), understand the significance of engaging patients and families as essential partners in reshaping and enhancing operational processes. This blog explores the evolving landscape of PFACs in 2024, emphasizing the need for renewal and revitalization to meet the changing dynamics of
Learn more -
Patient Family & Community Engagement
What Matters to Patients? An ACO Patient Experience Pilot Program
With the assistance of a grant from The Beryl Institute, Southwestern Health Resources designed a patient experience program that would tailor to the specific needs of individual providers and practices.
Learn more