Policy & Measurement | Global Perspective

Instruments to measure the inpatient hospital experience: A literature review

Related content

Policy & Measurement | Staff & Provider Engagement

How SCL Health Invested in Well-being and Improved Care Provider Scores

Learn how SCL Health designed, implemented, and optimized Practicing Excellence’s Ambulatory Patient Experience (APX) Program to significantly improve Care Provider scores for 70% of their clinicians.
Learn more
Culture & Leadership | Policy & Measurement

State of Human Experience 2023: Fundamentals and the Future of Experience

Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
Learn more
Policy & Measurement | Quality & Clinical Excellence

Errors of Omission: The Impact of What is NOT Done on Patient Experience

Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
Learn more