Impact of Volunteer Programs: What Are We Measuring and Who Are We Telling?
Moderator:
Terri Ipsen, CPXP | Director, Content, The Beryl Institute | Editorial Coordinator, Patient Experience Journal
Panelists:
Roseanna Galindo, ECBA, CAVS | Former Director of Volunteer & Guest Services at Enloe Medical Center | Currently Research Affiliate/Lecturer, California State University Chico/College of Communication
Seth Hinrichsen, Volunteer, Utah Valley Hospital
Erica Luciano, Program Manager, UChicago Medicine
Becky Moldaver, MPA, CAVS | Director, Volunteer Services, Metrohealth Medical Center
This webinar serves as a companion piece to our most recent PX Paper, “The Evolving Role of Healthcare Volunteer Programs: Elevating the Human Experience through Generosity and Connection.” The paper was guided by the Experience Framework and shared the voices of volunteers and the professionals who lead them about how culture and leadership, reporting relationships and accountability, and metrics for defining success all influence the volunteers who serve, including their recruitment and retention, to ensure program sustainability.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Culture & Leadership: The Impact of Patients and Families on Decision-Making
By Kelly Foran This is the fourth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,
Learn more -
Culture & Leadership | Staff & Provider Engagement
Volunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more